PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 5 Question 16 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 16
Topic #: 5

[All ITIL-4-Specialist-High-velocity-IT Questions]

The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.

How can a 'service mindset' improve the situation?

ABy encouraging users to understand the features of the new application, and how it can contribute to the achievement of the enterprise's objectives

BBy simplifying the new application to make it identical to the old one

CBy limiting user access to only the new features of the application

DBy creating strict policies to enforce the use of new features

Show Suggested Answer

Suggested Answer: A

by Rashida at Jun 11, 2025, 08:03 PM

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