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PeopleCert ITIL 4 Specialist High velocity IT Exam - Topic 4 Question 27 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist High velocity IT exam
Question #: 27
Topic #: 4
[All ITIL 4 Specialist High velocity IT Questions]

An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.

Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

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Suggested Answer: B

by Jettie at Apr 06, 2026, 09:30 PM

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Pete
19 days ago
Totally agree, but it might take too long!
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Haley
24 days ago
Internal teams can build skills over time.
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Herman
1 month ago
I feel like they should also look at the quality and reliability of external providers. It’s not just about cost; service quality matters too!
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Dahlia
1 month ago
I’m not entirely sure, but maybe they should conduct a skills gap analysis first? That might help clarify their options.
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Dallas
2 months ago
I remember a similar question about outsourcing vs. in-house development. I think they should consider the cost and time involved in training their team.
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Elli
2 months ago
I think they should weigh the long-term benefits of developing internal skills versus the immediate need for the service. It’s a tough call.
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