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PeopleCert ITIL 4 Specialist High velocity IT Exam - Topic 4 Question 27 Discussion

An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?
B) Start by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers
A) Outsource immediately to save time
C) Focus on cost as the sole deciding factor
D) Conduct an internal survey to determine staff preferences

PeopleCert ITIL 4 Specialist High velocity IT Exam - Topic 4 Question 27 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist High velocity IT exam
Question #: 27
Topic #: 4
[All ITIL 4 Specialist High velocity IT Questions]

An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.

Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Jettie at Apr 06, 2026, 09:30 PM

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Bulah
True, but what if the deadline is tight?
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Amie
5 days ago
Internal development could build team skills long-term.
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Alona
10 days ago
Agreed, but time is a factor. External might be quicker.
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Elena
15 days ago
I think they should assess internal capabilities first.
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Dean
21 days ago
A hybrid approach could work, train internally while outsourcing.
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Kris
26 days ago
Cost is a factor too. External might be more expensive.
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Ben
1 month ago
True, but internal teams understand the company culture better.
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Bernardine
1 month ago
External providers can deliver faster, that's a big plus.
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Alethea
1 month ago
But what if it takes too long to develop those skills?
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Tashia
2 months ago
I think they should evaluate internal capabilities first.
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Desmond
2 months ago
It’s a balancing act between cost and speed, for sure.
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Nu
2 months ago
External providers have the expertise right now, though.
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Glendora
2 months ago
Are we sure the internal team can really learn fast enough?
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Pete
4 months ago
Totally agree, but it might take too long!
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Haley
4 months ago
Internal teams can build skills over time.
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Herman
4 months ago
I feel like they should also look at the quality and reliability of external providers. It’s not just about cost; service quality matters too!
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Dahlia
4 months ago
I’m not entirely sure, but maybe they should conduct a skills gap analysis first? That might help clarify their options.
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Dallas
5 months ago
I remember a similar question about outsourcing vs. in-house development. I think they should consider the cost and time involved in training their team.
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Elli
5 months ago
I think they should weigh the long-term benefits of developing internal skills versus the immediate need for the service. It’s a tough call.
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