PeopleCert ITIL 4 Specialist High velocity IT Exam - Topic 4 Question 27 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist High velocity IT exam

Question #: 27
Topic #: 4

[All ITIL 4 Specialist High velocity IT Questions]

An internal IT service provider does not have all the skills needed to create and deliver a new service but could develop them with enough time. There are many external service providers who can provide this service.

Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

AOutsource immediately to save time

BStart by reviewing organizational policies for sourcing services, then identify the most important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers

CFocus on cost as the sole deciding factor

DConduct an internal survey to determine staff preferences

Show Suggested Answer

Suggested Answer: B

by Jettie at Apr 06, 2026, 09:30 PM

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Elli

2 days ago

I think they should weigh the long-term benefits of developing internal skills versus the immediate need for the service. It’s a tough call.

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