PeopleCert ITIL 4 Specialist High velocity IT Exam - Topic 3 Question 4 Discussion

Actual exam question for PeopleCert's ITIL 4 Specialist High velocity IT exam

Question #: 4
Topic #: 3

[All ITIL 4 Specialist High velocity IT Questions]

An organization is undergoing a digital transformation. New behaviour patterns are encouraged among the teams. Many employees have adopted these patterns, but others are reluctant and unsure. An anonymous survey conducted by the leadership team highlighted that some team members avoid experimentation and prefer to search or wait for a single correct solution.

Which TWO key behaviour patternsare MOST LIKELY to be affected by this attitude?

1. Accept ambiguity and uncertainty

2. Commit to continual learning

3. Help get customers'jobs done

4. Trust and be trusted

A3 and 4

B1 and 4

C1 and 2

D2 and 3

Show Suggested Answer

Suggested Answer: C

by Orville at Oct 21, 2024, 06:27 AM

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Zack

3 months ago

Really? I thought everyone would be on board with the new changes.

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Francene

3 months ago

2 and 3 seem right to me. Continuous learning is essential!

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Billi

3 months ago

Wow, I didn't realize some people avoid experimentation!

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Luisa

4 months ago

Not so sure about that. I think 3 and 4 make more sense.

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Celeste

4 months ago

Definitely 1 and 2! Embracing uncertainty is key.

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Avery

4 months ago

I recall a practice question about embracing change. It feels like both accepting uncertainty and committing to learning are key here, so I’m leaning towards option C.

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Suzi

4 months ago

I’m a bit confused. I thought that helping customers get their jobs done was more about practical skills. Maybe it’s option A?

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Tarra

4 months ago

I think the reluctance to experiment definitely impacts continual learning. I might lean towards option C as well, but I feel like trust could also be a factor.

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Juliann

5 months ago

I remember we discussed how accepting ambiguity is crucial in a digital transformation. It seems like option C could be right, but I'm not entirely sure.

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Audra

5 months ago

I'm confident that the correct answer is 1 and 2 - "Accept ambiguity and uncertainty" and "Commit to continual learning." The question clearly states that the employees are reluctant to experiment, which would directly impact those two behavior patterns.

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Susana

5 months ago

Okay, I think I've got it. The reluctance to experiment and preference for a single solution would most likely affect the ability to "Accept ambiguity and uncertainty" and "Commit to continual learning." Those are the two that stand out to me.

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Princess

5 months ago

Hmm, I'm a bit unsure about this one. I need to carefully read through the options and think about how each behavior pattern could be impacted by the described attitude.

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Wei

5 months ago

This question seems straightforward. The key is to identify the behavior patterns that are most likely to be affected by the reluctance to experiment and preference for a single correct solution.

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Hildred

1 year ago

I think 2 and 3 are the most likely to be affected. If people aren't willing to learn continuously, how are they going to help customers in this new digital landscape?

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Felton

1 year ago

Haha, I bet the folks who prefer a 'single correct solution' are the same ones who still use floppy disks. Gotta be 1 and 2, no doubt about it.

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Nancey

1 year ago

For sure, those behavior patterns are crucial in today's fast-paced environment.

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Youlanda

1 year ago

Exactly, that's the key to adapting to digital transformation.

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Laticia

1 year ago

Totally, they should focus on accepting ambiguity and committing to continual learning.

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Elbert

1 year ago

Yeah, those folks need to embrace uncertainty and keep learning.

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Glendora

1 year ago

I agree with Paris. Accepting ambiguity and uncertainty, as well as trusting and being trusted, are crucial in a digital transformation.

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Major

1 year ago

I'd go with 1 and 4. If team members can't trust each other and be trusted, it's going to be really tough to embrace the uncertainty that comes with digital transformation.

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Lenna

1 year ago

Definitely 1 and 2. Avoiding experimentation and waiting for a 'single correct solution' is the antithesis of accepting ambiguity and committing to continual learning. Digital transformation requires a mindset shift.

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