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PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 3 Question 12 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam
Question #: 12
Topic #: 3
[All ITIL-4-Specialist-High-velocity-IT Questions]

An organization provides an online portal that its employees can use to learn about and request standard services.

Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?

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Suggested Answer: B

by Fernanda at Mar 07, 2025, 10:47 AM

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Elvera
10 days ago
Incident management? More like 'incidence of frustration' if the portal is a mess. Knowledge management FTW!
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Viva
12 days ago
The portal needs a janitor to keep it tidy, not an incident response team. Knowledge management is the way to go!
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Trina
13 days ago
Incident management? Really? That's for handling service disruptions, not making the portal user-friendly.
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Mattie
15 days ago
I'm not sure configuration management is the right fit here. That's more about managing the organization's IT assets, not the portal content specifically.
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Tracey
18 days ago
Service catalogue management makes sense too, as it would help maintain a comprehensive list of available services and their details.
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Laurel
3 days ago
A) Knowledge management
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Georgene
2 months ago
I'm not sure, but I think A) Knowledge management could also be a good practice to keep information up-to-date.
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Selene
2 months ago
I agree with Linsey. Service catalogue management would help users easily find information on the portal.
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Linsey
2 months ago
I think the answer is B) Service catalogue management.
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Hassie
2 months ago
Knowledge management seems like the obvious choice here. Keeping the portal's content well-organized and up-to-date is crucial for ensuring users can easily find what they need.
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Casie
4 days ago
C) Configuration management
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Brittney
1 months ago
B) Service catalogue management
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Billi
1 months ago
A) Knowledge management
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