PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 3 Question 12 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 12
Topic #: 3

[All ITIL-4-Specialist-High-velocity-IT Questions]

An organization provides an online portal that its employees can use to learn about and request standard services.

Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?

AKnowledge management

BService catalogue management

CConfiguration management

DIncident management

Show Suggested Answer

Suggested Answer: B

by Fernanda at Mar 07, 2025, 10:47 AM

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Elvera

2 months ago

Incident management? More like 'incidence of frustration' if the portal is a mess. Knowledge management FTW!

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Iluminada

15 days ago

Definitely, knowledge management ensures that information is up-to-date and easily accessible for users.

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Marge

17 days ago

I agree, incident management can be a headache. Knowledge management is key for a smooth user experience.

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Charisse

18 days ago

Knowledge management is definitely the way to go. It keeps everything organized and easy to find.

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Marjory

20 days ago

D) Incident management

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Peggy

21 days ago

C) Configuration management

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Hailey

23 days ago

B) Service catalogue management

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Lorrine

24 days ago

A) Knowledge management

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Viva

2 months ago

The portal needs a janitor to keep it tidy, not an incident response team. Knowledge management is the way to go!

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Trina

2 months ago

Incident management? Really? That's for handling service disruptions, not making the portal user-friendly.

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Mattie

2 months ago

I'm not sure configuration management is the right fit here. That's more about managing the organization's IT assets, not the portal content specifically.

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Marica

26 days ago

D) Incident management

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Georgene

30 days ago

C) Configuration management

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Iraida

1 months ago

B) Service catalogue management

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Lonna

2 months ago

A) Knowledge management

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Tracey

2 months ago

Service catalogue management makes sense too, as it would help maintain a comprehensive list of available services and their details.

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Van

1 months ago

C) Configuration management

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Hyman

2 months ago

B) Service catalogue management

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Laurel

2 months ago

A) Knowledge management

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Georgene

3 months ago

I'm not sure, but I think A) Knowledge management could also be a good practice to keep information up-to-date.

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Selene

3 months ago

I agree with Linsey. Service catalogue management would help users easily find information on the portal.

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Linsey

3 months ago

I think the answer is B) Service catalogue management.

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Hassie

3 months ago

Knowledge management seems like the obvious choice here. Keeping the portal's content well-organized and up-to-date is crucial for ensuring users can easily find what they need.

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