PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 2 Question 8 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 8
Topic #: 2

[All ITIL-4-Specialist-High-velocity-IT Questions]

Which TWO are possible sources of demand for a value stream to restore a live service?

1. Someone is unable to log into their user account for the service

2. A monitoring tool detects a service failure

3. The service desk calls a user to provide a status update for an incident

4. A user provides feedback to the incident manager when an incident is closed

A1 and 2

B1 and 4

C2 and 3

D3 and 4

Show Suggested Answer

Suggested Answer: B

by Judy at Dec 04, 2024, 09:51 AM

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William

2 months ago

If the service is already down, how are users supposed to log in? That's like trying to start a car with no gas. I'm going to have to go with C) 2 and 3 on this one.

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Dana

2 months ago

Hmm, this is a tough one. I'm going to go with my gut and say D) 3 and 4. The service desk providing status updates and user feedback seem like reasonable sources of demand.

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Elinore

20 days ago

That's a good point too. It seems like there are multiple possible sources of demand for a value stream to restore a live service.

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Narcisa

24 days ago

I agree with you on that. User feedback is valuable. But I'm leaning towards C) 2 and 3. Monitoring tools detecting failures and service desk calling for updates make sense to me.

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Vesta

26 days ago

I see your point, but I still think it's B) 1 and 4. User feedback after an incident is closed is crucial for improving the service.

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Flo

1 months ago

I think it could also be A) 1 and 2. If someone can't log in or there's a service failure, that would definitely create demand.

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Ma

3 months ago

Hold on, is this a trick question? What if the service is already down and a user is trying to log in? Wouldn't that be a source of demand too? I'm going with B) 1 and 4.

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Maryanne

1 months ago

User 3: I'm not sure, but I think you both are right. It does make sense.

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Gilbert

1 months ago

User 2: Yeah, I agree. Those seem like possible sources of demand.

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Ronnie

2 months ago

User 1: I think it's B) 1 and 4.

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Iluminada

3 months ago

I'm not sure about this one. I'm leaning towards C) 2 and 3, since a service failure and the service desk contacting a user seem like the most obvious triggers.

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Dylan

3 months ago

I think the correct answer is A) 1 and 2. A user unable to log in and a monitoring tool detecting a service failure seem like the most plausible sources of demand to restore a live service.

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Maryanne

2 months ago

Yeah, it's important to address login issues and service failures quickly.

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Erinn

2 months ago

Definitely, focusing on those areas can help maintain a smooth user experience.

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Kizzy

2 months ago

I think it's crucial to prioritize those types of issues to restore service efficiently.

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Erinn

3 months ago

I agree, those two options make the most sense for sources of demand.

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Nathan

3 months ago

Yeah, it's important to address login issues and service failures quickly.

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Tambra

3 months ago

I agree, those two options make the most sense for sources of demand.

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Jess

3 months ago

I'm not sure, I think it could also be 1 and 4. When a user provides feedback after an incident is closed, that could also drive demand for a value stream.

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Slyvia

4 months ago

I agree with you, Elli. When someone can't log in or there's a service failure, that definitely creates demand.

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Elli

4 months ago

I think the possible sources of demand are 1 and 2.

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