PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 2 Question 8 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 8
Topic #: 2

[All ITIL-4-Specialist-High-velocity-IT Questions]

Which TWO are possible sources of demand for a value stream to restore a live service?

1. Someone is unable to log into their user account for the service

2. A monitoring tool detects a service failure

3. The service desk calls a user to provide a status update for an incident

4. A user provides feedback to the incident manager when an incident is closed

A1 and 2

B1 and 4

C2 and 3

D3 and 4

Show Suggested Answer

Suggested Answer: B

by Judy at Dec 04, 2024, 09:51 AM

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William

15 days ago

If the service is already down, how are users supposed to log in? That's like trying to start a car with no gas. I'm going to have to go with C) 2 and 3 on this one.

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Dana

16 days ago

Hmm, this is a tough one. I'm going to go with my gut and say D) 3 and 4. The service desk providing status updates and user feedback seem like reasonable sources of demand.

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Ma

1 months ago

Hold on, is this a trick question? What if the service is already down and a user is trying to log in? Wouldn't that be a source of demand too? I'm going with B) 1 and 4.

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Ronnie

16 days ago

User 1: I think it's B) 1 and 4.

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Iluminada

1 months ago

I'm not sure about this one. I'm leaning towards C) 2 and 3, since a service failure and the service desk contacting a user seem like the most obvious triggers.

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2 months ago

I think the possible sources of demand are 1 and 2.

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