PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 2 Question 8 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 8
Topic #: 2

[All ITIL-4-Specialist-High-velocity-IT Questions]

Which TWO are possible sources of demand for a value stream to restore a live service?

1. Someone is unable to log into their user account for the service

2. A monitoring tool detects a service failure

3. The service desk calls a user to provide a status update for an incident

4. A user provides feedback to the incident manager when an incident is closed

A1 and 2

B1 and 4

C2 and 3

D3 and 4

Show Suggested Answer

Suggested Answer: B

by Judy at Dec 04, 2024, 09:51 AM

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Dylan

6 days ago

I think the correct answer is A) 1 and 2. A user unable to log in and a monitoring tool detecting a service failure seem like the most plausible sources of demand to restore a live service.

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Jess

11 days ago

I'm not sure, I think it could also be 1 and 4. When a user provides feedback after an incident is closed, that could also drive demand for a value stream.

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Slyvia

13 days ago

I agree with you, Elli. When someone can't log in or there's a service failure, that definitely creates demand.

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Elli

16 days ago

I think the possible sources of demand are 1 and 2.

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