PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 1 Question 15 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam

Question #: 15
Topic #: 1

[All ITIL-4-Specialist-High-velocity-IT Questions]

An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.

Which activity would MOST help the organization at this stage?

ATraining internal employees to work with the supplier

BIntegrating supplier activities into the organization's value streams

CConducting regular performance audits of the supplier

DSetting stricter service-level expectations with the supplier

Show Suggested Answer

Suggested Answer: B

by Rikki at May 02, 2025, 10:56 PM

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Pa

8 days ago

But integrating supplier activities into the organization's value streams would ensure better coordination.

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Silva

22 days ago

I disagree, I believe option C is more important.

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Pa

28 days ago

I think option B would be the best choice.

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Eva

29 days ago

I think B is the best option. Integrating the supplier's activities into the organization's value streams will ensure a seamless support service.

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