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PeopleCert Exam ITIL-4-Specialist-High-velocity-IT Topic 1 Question 15 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-High-velocity-IT exam
Question #: 15
Topic #: 1
[All ITIL-4-Specialist-High-velocity-IT Questions]

An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.

Which activity would MOST help the organization at this stage?

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Suggested Answer: B

by Rikki at May 02, 2025, 10:56 PM

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Leontine
28 days ago
I don't know, but I bet the supplier is just going to charge an arm and a leg for this 'seamless support service'. Outsourcing is always a gamble.
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Isidra
29 days ago
A? Really? Training internal employees to work with the supplier is just a waste of time. The supplier should handle everything.
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Ressie
12 days ago
C) Conducting regular performance audits of the supplier
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Carin
14 days ago
B) Integrating supplier activities into the organization's value streams
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Elmer
1 months ago
D is the answer. Setting stricter service-level expectations with the supplier will hold them accountable and guarantee the desired level of support.
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Craig
1 months ago
C is the way to go. Conducting regular performance audits of the supplier will help the organization keep a close eye on the service quality.
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Zona
10 days ago
B) Integrating supplier activities into the organization's value streams
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Precious
14 days ago
A) Training internal employees to work with the supplier
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Buck
2 months ago
I agree with Pa, having a seamless support service is crucial for customer satisfaction.
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Pa
2 months ago
But integrating supplier activities into the organization's value streams would ensure better coordination.
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Silva
2 months ago
I disagree, I believe option C is more important.
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Pa
3 months ago
I think option B would be the best choice.
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Eva
3 months ago
I think B is the best option. Integrating the supplier's activities into the organization's value streams will ensure a seamless support service.
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Tequila
1 months ago
Conducting regular performance audits of the supplier can help in monitoring the quality of service provided.
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Pamela
1 months ago
Training internal employees to work with the supplier could also be helpful in ensuring a smooth transition.
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Antonio
1 months ago
I agree, integrating supplier activities into the organization's value streams is crucial for seamless support.
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