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PeopleCert Exam ITIL-4-Specialist-Create-Deliver-and-Support Topic 5 Question 5 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Create-Deliver-and-Support exam
Question #: 5
Topic #: 5
[All ITIL-4-Specialist-Create-Deliver-and-Support Questions]

When verifying that an incident has been resolved, which is an example of value as perceived by a user?

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Suggested Answer: C

From the user's perspective, swift restoration of critical services like a point of sale system provides immediate value by minimizing disruption and allowing normal operations to continue.


by Evette at May 03, 2025, 11:30 PM

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Alecia
9 days ago
You make a good point, maybe it's a combination of all these options that truly adds value for users.
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Lorenza
16 days ago
But don't you think having accurate incident records like in option B is essential for improving services in the long run?
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Phung
21 days ago
Haha, this is a tough one. I'm tempted to just go with Option B and call it a day. An accurate incident record is like a badge of honor for the service desk, am I right?
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Alecia
27 days ago
I disagree, I believe option C is more crucial for user satisfaction.
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Lorenza
28 days ago
I think option A is the most important value for a user.
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Karrie
30 days ago
Hmm, I'm leaning towards Option D. A better understanding of a complex networking scenario can lead to valuable new knowledge that helps prevent future incidents. That's true user value in my book.
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Fernanda
3 days ago
User 1: I think Option A is the best choice. Resolving incidents within the target SLA time is crucial for efficient use of resources.
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Glenn
1 months ago
I'd have to go with Option A. Resolving an incident within the target SLA time shows the service desk is efficient and effective. That's the kind of value that users really appreciate.
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Kerrie
22 hours ago
User 3: Option A is definitely the way to go, users want quick and effective solutions to their problems.
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Marya
18 days ago
User 2: Definitely, it shows that the service desk is on top of things and can handle issues promptly.
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Iesha
22 days ago
User 1: I agree, resolving incidents within the target SLA time is crucial for efficient use of resources.
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Dorcas
1 months ago
Option C is definitely the way to go here. A swift restoration of a point of sale system is crucial to minimizing disruption for customers. That's what really matters at the end of the day.
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