PeopleCert Exam ITIL-4-Specialist-Create-Deliver-and-Support Topic 2 Question 8 Discussion

Actual exam question for PeopleCert's ITIL-4-Specialist-Create-Deliver-and-Support exam

Question #: 8
Topic #: 2

[All ITIL-4-Specialist-Create-Deliver-and-Support Questions]

A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?

AIntroduce rules for innovation and adaptability across all teams

BHave leaders actively demonstrate and promote innovative practices

CLimit the cultural shift initiatives to only the newer employees

DBase performance evaluations solely on the number of innovative ideas generated

Show Suggested Answer

Suggested Answer: B

by Gertude at Jul 06, 2025, 10:53 AM

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Dalene

2 days ago

I'm not sure limiting it to just the newer employees is the best idea. That could create a divide in the company.

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Ben

17 days ago

Option B seems like the way to go. Lead by example and get the managers on board first.

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Amber

6 days ago

I agree, having leaders demonstrate and promote innovation is key.

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