PeopleCert ITIL 4 Practitioner Deployment Management Exam - Topic 2 Question 4 Discussion

Actual exam question for PeopleCert's ITIL 4 Practitioner Deployment Management exam

Question #: 4
Topic #: 2

[All ITIL 4 Practitioner Deployment Management Questions]

[Engage with Stakeholders and Suppliers]

Which is NOT an example of how an organization should work with suppliers to improve its deployment management practice?

AConsidering dependencies on third parties when analyzing service value streams which include deployment management

BCarefully selecting suppliers of software tools for CI/CD pipeline

CInvolving third parties in review and planning of the value streams that include deployment management

DDeveloping and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization

Show Suggested Answer

Suggested Answer: D

ITIL 4 encourages collaborative and flexible relationships with suppliers to enhance deployment management, focusing on value co-creation rather than rigid controls. Option D is not aligned with this approach, as overly detailed and rigorous procedures can hinder adaptability and innovation in supplier relationships.

Option A (Considering dependencies on third parties when analyzing service value streams which include deployment management): Correct practice, as understanding supplier dependencies ensures effective integration of deployment activities into value streams.

Option B (Carefully selecting suppliers of software tools for CI/CD pipeline): Correct, as choosing reliable suppliers for CI/CD tools is critical to building a robust deployment management practice.

Option C (Involving third parties in review and planning of the value streams that include deployment management): Correct, as supplier involvement in planning fosters collaboration and ensures alignment with deployment goals.

Option D (Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization): Incorrect, as this approach is overly prescriptive and contradicts ITIL 4's emphasis on flexible, value-focused supplier relationships. It risks stifling collaboration and innovation.

by Raelene at May 05, 2025, 08:23 PM

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Ling

2 months ago

A, B, and C all make sense for collaboration.

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Maile

2 months ago

Wait, are we really enforcing procedures for every interaction?

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Stevie

3 months ago

Totally agree, D seems too rigid!

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Clay

3 months ago

I disagree, having strict procedures can help avoid chaos!

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Cecily

3 months ago

I think D is the odd one out here.

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Felix

3 months ago

I recall something about value streams and dependencies, but I can't quite remember if that relates to deployment management. Maybe it's not D after all?

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Alyssa

4 months ago

I'm not entirely sure, but I feel like developing strict procedures might limit flexibility in working with suppliers. Could that be the answer?

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Jovita

4 months ago

I think we practiced a question about supplier selection for CI/CD tools, and that seemed important, so I’m leaning towards D as well.

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Van

4 months ago

I remember discussing how involving third parties can enhance collaboration, so maybe option D is the one that doesn't fit?

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Yuriko

4 months ago

Developing and enforcing detailed procedures for every interaction with suppliers - that's the one that doesn't seem like a good way to work with them to improve deployment management. The other options sound more collaborative and focused on value.

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Carlee

4 months ago

Okay, I think I've got it. The key is to identify the option that is not an example of effective supplier engagement. I'll eliminate the ones that seem like good practices and select the one that stands out as not being a recommended approach.

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Alfred

5 months ago

Hmm, this one has me a bit stumped. I need to carefully read through the options and think about which one doesn't fit with the idea of collaborating with suppliers to improve deployment practices.

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Gail

5 months ago

This question seems straightforward. I'll focus on identifying the option that is not an example of how an organization should work with suppliers to improve deployment management.

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Joesph

9 months ago

I see your point, Leatha, but I still think D is the correct answer because enforcing detailed procedures can hinder flexibility in working with suppliers.

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