PeopleCert Exam ITIL-4-Practitioner-Deployment-Management Topic 1 Question 1 Discussion

Actual exam question for PeopleCert's ITIL-4-Practitioner-Deployment-Management exam

Question #: 1
Topic #: 1

[All ITIL-4-Practitioner-Deployment-Management Questions]

[Integrate Deployment Management with Other Practices]

A large multi-national organization uses DevOps principles to enable fast and effective development and implementation of software products. Each product team has a lot of independence, but a centralized IT governance team ensures consistency and adherence to the organization's policies. Different people within the organization have different opinions about whether deployment management should be centralized or distributed among the teams. How should the deployment management practice be implemented and managed in this organization to ensure that the practice meets their needs?

AEach development team should have an independent deployment manager who owns all aspects of deployment within that team

BA centralized deployment management team should manage and coordinate deployments for all development teams

CA centralized deployment management team should support the product teams by providing guidance and tooling

DSoftware developers in each team should take full responsibility for deployment of software that they develop

Show Suggested Answer

Suggested Answer: C

In a DevOps environment with independent product teams and centralized governance, ITIL 4 recommends balancing autonomy with consistency. Option C, where a centralized deployment management team supports product teams by providing guidance and tooling, aligns with this approach. It ensures that teams retain flexibility to deploy efficiently while benefiting from standardized tools, best practices, and governance, maintaining organizational alignment and reducing risks of inconsistency.

Option A (Each development team should have an independent deployment manager who owns all aspects of deployment within that team): Incorrect, as fully independent deployment managers per team could lead to inconsistent practices and tools, undermining centralized governance and creating silos.

Option B (A centralized deployment management team should manage and coordinate deployments for all development teams): Incorrect, as centralizing all deployment activities reduces team autonomy, contradicting DevOps principles of empowering teams and slowing down delivery.

Option C (A centralized deployment management team should support the product teams by providing guidance and tooling): Correct, as it supports DevOps autonomy while ensuring consistency through shared tools (e.g., CI/CD pipelines) and guidance, aligning with ITIL 4's focus on value co-creation and governance.

Option D (Software developers in each team should take full responsibility for deployment of software that they develop): Incorrect, as while developers often handle deployments in DevOps, completely bypassing a structured deployment management practice risks non-compliance with governance and inconsistent outcomes.

by Reid at May 04, 2025, 03:52 PM

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Hoa

1 months ago

I think a centralized team providing guidance to product teams is the best approach.

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Azalee

1 months ago

I agree with Niesha, centralized management ensures adherence to policies.

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Staci

2 months ago

I disagree, I believe each team should have their own deployment manager for independence.

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2 months ago

I think Option A is the way to go. Each team should have its own deployment manager who knows the ins and outs of their product and can handle deployments more efficiently.

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Georgiann

1 months ago

I see your point, but having someone who knows the product inside out managing deployments can also be very effective.

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Shawna

2 months ago

But wouldn't it be more beneficial to have a centralized team that can provide guidance and tooling to all the product teams?

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Odette

2 months ago

I agree, having a dedicated deployment manager for each team can ensure smoother and more efficient deployments.

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Niesha

3 months ago

I think deployment management should be centralized for consistency.

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3 months ago

Option C seems like the best approach. A centralized team can provide the necessary guidance and tools to ensure consistency across the organization while still allowing the product teams to manage their own deployments.

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