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PeopleCert ITIL 4 Foundation Exam - Topic 8 Question 82 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 82
Topic #: 8
[All ITIL 4 Foundation Questions]

Identify the missing word(s) in the following sentence.

The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.

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Suggested Answer: D

The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1.Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2.Known errors are problems that have a documented root cause and a workaround3.Reference:ITIL Foundation - ITIL 4 Edition, page 15;ITIL 4 -- A Pocket Guide, page 35;ITIL 4 Practice Guide: Problem Management, page 7.


by Cathrine at Apr 20, 2024, 08:50 PM

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Frank
3 months ago
Surprised "workarounds" is the answer! Thought it was something else.
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Julie
3 months ago
Wait, are we sure it's not "configuration items"?
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Whitney
3 months ago
"Events" makes no sense here.
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Matilda
4 months ago
I think it could be "changes" too.
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Virgina
4 months ago
The missing word is definitely "workarounds."
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Nobuko
4 months ago
I’m leaning towards "workarounds" because it makes sense in the context of reducing impact, but I could be wrong.
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Mitsue
4 months ago
I feel like it could be "events" too, but that doesn't seem to relate as closely to known errors.
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Veronique
4 months ago
I remember a practice question that mentioned managing "changes" in a similar context. Could that be the answer?
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Mona
5 months ago
I think the missing word might be "workarounds" since it fits with managing known errors, but I'm not completely sure.
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Marylin
5 months ago
This is a tricky one. I'm not super familiar with the terminology around problem management, so I'm going to have to take a bit of a guess here. I'm leaning towards "changes" since that seems like it could be related to managing incidents and errors, but I'm not 100% confident.
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Lisha
5 months ago
Okay, I think I've got it. The sentence is talking about the purpose of problem management, so the missing word is probably related to that. I'm going to go with "configuration items" since that seems to fit the context.
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Kenneth
5 months ago
This looks like a straightforward fill-in-the-blank question. I'll read through the sentence carefully and think about the context to determine the missing word.
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Carli
5 months ago
Hmm, I'm a bit unsure about this one. The sentence mentions "incidents" and "known errors," so I'm guessing the missing word has something to do with managing those issues, but I'm not totally sure.
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Truman
5 months ago
DMVPN seems to fit with what I recall about dynamic connections for multiple sites, but I'm unsure if that's what we're looking at here.
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Audrie
5 months ago
Okay, I think I've got it. The key is that the question is asking for a method that returns true only if the user has the 'catalog_admin' role and no other roles. I'll go with option C.
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Gracia
2 years ago
Sounds reasonable. Workarounds seem like a better fit for managing incidents practically.
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Floyd
2 years ago
I was confused between workarounds and configuration items. But configuration items seemed off topic.
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Mila
2 years ago
Actually, managing known errors and workarounds makes sense. They help minimize the impact of incidents.
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Gennie
2 years ago
Why are you saying workarounds? Isn't it about preventing issues, not just handling them?
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Ma
2 years ago
Yeah, I saw it too. I think the answer is D) workarounds.
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Gracia
2 years ago
Got this tricky question in the exam. Any idea about the right answer?
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Isaiah
2 years ago
Hmm, could also be 'workarounds.'
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Benton
2 years ago
I'm pretty sure it's 'configuration items.'
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Amira
2 years ago
No, I believe it's 'changes.'
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Isaiah
2 years ago
I think the missing word is 'events.'
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