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PeopleCert ITIL 4 Foundation Exam - Topic 8 Question 113 Discussion

Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
C) Service level management
A) Service desk
B) Service request management
D) Service configuration management

PeopleCert ITIL 4 Foundation Exam - Topic 8 Question 113 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 113
Topic #: 8
[All ITIL 4 Foundation Questions]

Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

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Suggested Answer: C

by Francesco at Aug 17, 2025, 05:02 PM

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Xuan
8 months ago
Service level management makes sense for ongoing needs!
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Kathryn
8 months ago
Wait, are we sure about that? Sounds a bit off.
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Gwenn
8 months ago
Totally agree, service level management is key for reviews!
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Lettie
9 months ago
I thought it was service desk, but I guess not.
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Corrina
9 months ago
It's definitely Service level management!
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Misty
9 months ago
I keep mixing up the ITIL practices, but I think service reviews are more related to service level management than the others.
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Cecil
10 months ago
I feel like this question is similar to one we practiced about service performance. Could it be C again?
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Trina
10 months ago
I'm not entirely sure, but I remember something about service reviews in the context of service desk practices.
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Hermila
10 months ago
I think the answer might be C, Service level management, because it focuses on ensuring services meet business needs.
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Gayla
10 months ago
I'm a little confused on this question. I know ITIL has a lot of different practices, and I'm not totally sure which one is focused on reviewing services. I'll have to re-read the question and the answer choices carefully to try to figure this out.
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Sanda
10 months ago
Okay, let me see here. Service level management does sound like the most likely answer, since that's all about managing the service levels and making sure they align with the organization's requirements. I think I'll go with that one.
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Tasia
11 months ago
Hmm, I'm a bit unsure on this one. I know ITIL has a lot of different practices, and I'm not totally sure which one is specifically about reviewing services. I'll have to think this through carefully.
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Kristian
11 months ago
This one seems pretty straightforward. I'm pretty confident the answer is Service level management, since that practice is all about ensuring services meet the organization's needs.
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Margurite
11 months ago
I'm not sure, but Service desk could also be a possibility.
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Rosalia
11 months ago
I agree with Elbert, Service level management makes sense for service reviews.
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Dorinda
11 months ago
I was leaning towards Service Request Management, but Service Level Management makes more sense. Gotta keep those service levels up!
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Mose
8 months ago
Exactly! We need to ensure services align with business needs.
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Lennie
8 months ago
Yeah, it’s all about meeting those service expectations.
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Galen
8 months ago
I think Service Level Management is the way to go!
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Vincent
9 months ago
Service Request Management is important too, but SLAs matter more.
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Elbert
11 months ago
I think the answer is C) Service level management.
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Leota
1 year ago
Definitely C. Service level management is all about maintaining and improving service quality, which includes regular service reviews.
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Lenna
1 year ago
I think Service Level Management is the correct answer. That's the ITIL practice that focuses on ensuring services meet the organization's needs.
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Idella
11 months ago
I agree, Service Level Management is the correct answer.
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