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PeopleCert ITIL 4 Foundation Exam - Topic 6 Question 127 Discussion

What type of change is often used for resolving incidents or implementing security patches?
C) Emergency change
A) Standard change
B) Normal change
D) Change model

PeopleCert ITIL 4 Foundation Exam - Topic 6 Question 127 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 127
Topic #: 6
[All ITIL 4 Foundation Questions]

What type of change is often used for resolving incidents or implementing security patches?

Show Suggested Answer Hide Answer
Suggested Answer: C

A change that must be implemented as soon as possible without strictly following the standard process e.g. to resolve an incident or implement asecuritypatch.

The process for assessment and authorization is expedited to ensure quick implementation, so scheduling and documentation is not a priority.

The change authority may be separate from what is standard or normal practice, typically smaller in number but with greater capacity to expedite approval.

https://www.bmc.com/blogs/itil-change-enablement/


by Yuki at Jul 21, 2026, 08:01 AM

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Malcolm
3 days ago
Wait, are we sure it's not B) Normal change?
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Shonda
8 days ago
Totally agree, it's all about urgency!
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Mira
14 days ago
C makes sense, but isn't it risky?
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Karma
19 days ago
I thought it was A) Standard change.
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Charlena
24 days ago
Definitely C) Emergency change!
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Thersa
29 days ago
I definitely recall that Emergency change is for critical issues, but I wonder if they might try to trick us with Normal change too.
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Dustin
1 month ago
I feel like Standard change could also fit here since it's about routine tasks, but I might be mixing it up with something else.
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Fidelia
1 month ago
I remember practicing a question about change types, and I think Normal change was mentioned for planned updates.
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Ronna
1 month ago
I think it's Emergency change because it's used for urgent incidents, right? But I'm not completely sure.
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