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PeopleCert ITIL 4 Foundation Exam - Topic 6 Question 127 Discussion

What type of change is often used for resolving incidents or implementing security patches?
C) Emergency change
A) Standard change
B) Normal change
D) Change model

PeopleCert ITIL 4 Foundation Exam - Topic 6 Question 127 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 127
Topic #: 6
[All ITIL 4 Foundation Questions]

What type of change is often used for resolving incidents or implementing security patches?

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Suggested Answer: C

A change that must be implemented as soon as possible without strictly following the standard process e.g. to resolve an incident or implement asecuritypatch.

The process for assessment and authorization is expedited to ensure quick implementation, so scheduling and documentation is not a priority.

The change authority may be separate from what is standard or normal practice, typically smaller in number but with greater capacity to expedite approval.

https://www.bmc.com/blogs/itil-change-enablement/


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