Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

PeopleCert ITIL 4 Foundation Exam - Topic 6 Question 122 Discussion

Why should a service level agreement include bundles of metrics?
D) To help focus on business outcomes, rather than operational result.
A) To ensure that the service levels have been agreed with customers
B) To reduce the number of metrics that need to be measured and reported
C) To ensure that all services are included in the service reports

PeopleCert ITIL 4 Foundation Exam - Topic 6 Question 122 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 122
Topic #: 6
[All ITIL 4 Foundation Questions]

Why should a service level agreement include bundles of metrics?

Show Suggested Answer Hide Answer
Suggested Answer: D

Individual metrics without a specified service context are unhelpful.They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.

https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20(SLAs)&text=Individual%20metrics%20without%20a%20specified,satisfaction%20and%20key%20business%20outcomes.


by Norah at May 01, 2026, 10:18 PM

Limited Time Offer

25%

Off

Get Premium ITIL 4 Foundation Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Ozell
C ensures transparency for clients.
upvoted 0 times
...
Franchesca
5 days ago
B helps streamline reporting, which is vital.
upvoted 0 times
...
Marya
10 days ago
A and D together create a strong agreement.
upvoted 0 times
...
Frederica
15 days ago
D is my pick. Focus on outcomes, not just numbers.
upvoted 0 times
...
Lou
21 days ago
C makes sense too. All services should be visible.
upvoted 0 times
...
Janet
26 days ago
I agree, but B is also important. Less is more!
upvoted 0 times
...
Annabelle
1 month ago
I think A is crucial. Customers need clarity.
upvoted 0 times
...
Lilli
1 month ago
Sounds good, but how do we avoid info overload?
upvoted 0 times
...
Sharee
1 month ago
Focusing on outcomes is key, metrics should reflect that!
upvoted 0 times
...
Karan
2 months ago
Wait, are we sure all services can be included?
upvoted 0 times
...
Annelle
2 months ago
Totally agree, it simplifies reporting too!
upvoted 0 times
...
Leatha
2 months ago
Bundles of metrics help align with customer expectations.
upvoted 0 times
...
Terina
2 months ago
I thought including all services in reports was important too, but I can't recall if that directly relates to bundles of metrics.
upvoted 0 times
...
Johnna
4 months ago
I believe focusing on business outcomes is crucial, so maybe option D is the best choice here, but I could be mixing it up with another topic.
upvoted 0 times
...
Royal
4 months ago
I remember a practice question that mentioned reducing the number of metrics could simplify reporting, but I feel like that's not the most important aspect.
upvoted 0 times
...
Alethea
4 months ago
I think including bundles of metrics helps ensure that service levels are agreed upon with customers, but I'm not entirely sure if that's the main reason.
upvoted 0 times
...

Save Cancel