Discuss PeopleCert ITIL-4-Foundation Exam Topic 5 Question 30

Which activity is part of the 'continual improvement practice?

Ahanding compliments and complaints from user to identify improvements.

BImproving relationships with and between stakeholders.

CPrioritizing and creating business cases for improvement initiatives.

DIdentifying the cause unplanned interruptions to service.

Suggested Answer: C

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13 comments · newest first

Arlie 11 months ago

Not sure about that, seems like a lot of fluff to me.

Lai 11 months ago

Prioritizing improvement initiatives is super important too!

King 12 months ago

Wait, is handing out compliments really part of continual improvement?

Frederic 12 months ago

Totally agree, stakeholder relationships are key!

Margart 12 months ago

I think it's definitely about improving relationships with stakeholders.

Stevie 1 year ago

Identifying causes of interruptions seems more reactive than proactive. I don’t think D fits the continual improvement practice.

Gladys 1 year ago

I practiced a question similar to this, and I think prioritizing improvement initiatives is key. So, I’m leaning towards C.

Alverta 1 year ago

I feel like improving relationships with stakeholders is important, but it might not be the main focus of continual improvement. I guess it could be B?

Nikita 1 year ago

I think I remember that continual improvement is about making changes based on feedback, so maybe A is correct? But I'm not entirely sure.

Brynn 1 year ago

Hmm, I'm not too sure about this. Distributed databases can get pretty complex. I'll need to think it through carefully.

Alisha 1 year ago

I'm a bit confused on this one. The options for testing the interaction seem to vary, and I'm not sure which one is the right approach. I'll need to review the material again to make sure I understand the proper way to do this.

Daryl 1 year ago

I remember we discussed OSPF design choices, but I'm a bit confused about whether area 10 being regular means any of these designs are suitable.

Romana 1 year ago

Okay, let me see. I know there's the ROWID, CREATEXID, and DELETEXID, but I'm not sure about the null vector and record header. I'll have to review those details.

PeopleCert ITIL-4-Foundation Exam - Topic 5 Question 30 Discussion