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What impact does automation have on a service desk?
Suggested Answer: A
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12 comments · newest first
LO
Lovetta
11 months ago
Centralized location sounds limiting, not a fan.
AM
Amie
11 months ago
Really? I’m not sure it’s that simple.
MA
Mattie
11 months ago
Automation helps us work from anywhere, love it!
TA
Tashia
11 months ago
I disagree, I think it leads to more phone calls.
CO
Cora
11 months ago
Definitely less low level work, more focus on user experience!
CA
Cathern
12 months ago
I feel like the answer might be about working from a central location, but I can't recall if that was a benefit or a limitation of automation.
GA
Gaston
12 months ago
There was a practice question about how automation impacts service efficiency. I think it was similar to this, and the answer leaned towards enhancing user experience.
GE
Georgene
12 months ago
I’m not entirely sure, but I think automation might lead to more phone calls since users could get frustrated with automated responses.
KA
Karma
1 year ago
I remember we discussed how automation can reduce repetitive tasks, allowing staff to focus more on improving user experience.
RA
Rashad
1 year ago
I'm a bit confused by the wording of the options. I'll need to read through them carefully to identify the description error.
LA
Laila
1 year ago
If high throughput is needed, a NAS could work, but if block-level access is required, a traditional NAS would not be acceptable.
TE
Tequila
1 year ago
I'm a bit confused by the wording of the question. I'll need to re-read it a few times and consider each option more closely before making my selection.