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PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 14 Discussion

Which statement about the 'optimize and automate' guiding principle is CORRECT?
D) Automation frees human resources for more complex activities
A) Activities should be automated before they are optimized
B) Automation is best applied to non-standard tasks
C) Technology eliminates the need for human intervention

PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 14 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 14
Topic #: 5
[All ITIL 4 Foundation Questions]

Which statement about the 'optimize and automate' guiding principle is CORRECT?

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Suggested Answer: D

by Felicidad at May 04, 2022, 12:42 PM

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Rossana
9 months ago
B is incorrect. Automation is often best for repetitive tasks, not non-standard ones.
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Julene
9 months ago
Totally agree with D! It’s all about freeing up our time for the important stuff.
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Adelaide
9 months ago
Wait, does technology really eliminate all human intervention? Sounds too good to be true!
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Alesia
10 months ago
A is misleading. You should optimize first, then automate.
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Marshall
10 months ago
I think D is spot on! Automation really does help us focus on complex tasks.
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Lynsey
10 months ago
I thought automation was more about standard tasks, but now I'm confused if it applies to non-standard ones too.
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Hoa
10 months ago
I vaguely recall a practice question about automation and human roles, but I can't remember if it was about freeing resources or something else.
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Sharika
10 months ago
I think I remember that we should optimize processes before automating them, but I'm not entirely sure.
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Shawnda
10 months ago
I feel like option D makes sense because automation does allow people to focus on more complex tasks, right?
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Melda
10 months ago
Ah, I remember learning about this in class. Recording Policies can be configured for a variety of interaction types, including call, chat, email, and message. I'm pretty sure the answer is E, "All of the above."
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Vallie
10 months ago
Okay, I think I've got it. Building an assembly would increase the asset accounts of the assembly item's components and increase the asset account of the assembly item itself.
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