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PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 14 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 14
Topic #: 5
[All ITIL 4 Foundation Questions]

Which statement about the 'optimize and automate' guiding principle is CORRECT?

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Suggested Answer: D

by Felicidad at May 04, 2022, 12:42 PM

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Rossana
4 months ago
B is incorrect. Automation is often best for repetitive tasks, not non-standard ones.
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Julene
4 months ago
Totally agree with D! It’s all about freeing up our time for the important stuff.
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Adelaide
4 months ago
Wait, does technology really eliminate all human intervention? Sounds too good to be true!
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Alesia
4 months ago
A is misleading. You should optimize first, then automate.
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Marshall
4 months ago
I think D is spot on! Automation really does help us focus on complex tasks.
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Lynsey
5 months ago
I thought automation was more about standard tasks, but now I'm confused if it applies to non-standard ones too.
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Hoa
5 months ago
I vaguely recall a practice question about automation and human roles, but I can't remember if it was about freeing resources or something else.
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Sharika
5 months ago
I think I remember that we should optimize processes before automating them, but I'm not entirely sure.
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Shawnda
5 months ago
I feel like option D makes sense because automation does allow people to focus on more complex tasks, right?
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Melda
5 months ago
Ah, I remember learning about this in class. Recording Policies can be configured for a variety of interaction types, including call, chat, email, and message. I'm pretty sure the answer is E, "All of the above."
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Vallie
5 months ago
Okay, I think I've got it. Building an assembly would increase the asset accounts of the assembly item's components and increase the asset account of the assembly item itself.
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