Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

PeopleCert ITIL-4-Foundation Exam - Topic 5 Question 128 Discussion

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.Which guiding principle recommends that the unnecessary work should be eliminated?
A) Keep it simple and practical
B) Think and work holistically
C) Star: where you are
D) Progress iteratively with feedback

PeopleCert ITIL-4-Foundation Exam - Topic 5 Question 128 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 128
Topic #: 5
[All ITIL-4-Foundation Questions]

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.

Which guiding principle recommends that the unnecessary work should be eliminated?

Show Suggested Answer Hide Answer
Suggested Answer: A

https://assyst.ifs.com/blog/the-7-guiding-principles-of-itil-4-0

Don't over-engineer solutions. Think about what you can donow.

Likefocus on value, this principle is heavily focused on the prevention of waste. Waste correlates with complexity. Higher complexity means there are more opportunities for waste to creep into a system.

Focus on delivering the desired outcome, not building the most elegant and elaborate solution. Use the minimum number of steps to deliver that outcome, ensuring you are notover-processing(delivering quality above and beyond what is required).


by Ryan at Aug 18, 2026, 03:51 AM

Limited Time Offer

25%

Off

Get Premium ITIL-4-Foundation Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Shaunna
3 days ago
I thought we were supposed to embrace all tasks, not eliminate them!
upvoted 0 times
...
Leontine
8 days ago
B) Think and work holistically makes sense too, though.
upvoted 0 times
...
Vanna
13 days ago
Wait, is that really the right answer?
upvoted 0 times
...
Nathan
19 days ago
Totally agree, unnecessary work just slows us down.
upvoted 0 times
...
Tamar
24 days ago
A) Keep it simple and practical is the one!
upvoted 0 times
...
Henriette
29 days ago
D) Progress iteratively with feedback seems like it could apply, but I don't recall it specifically addressing unnecessary tasks.
upvoted 0 times
...
Tess
1 month ago
I'm leaning towards B) Think and work holistically, but I feel like that might be more about integration than just eliminating unnecessary work.
upvoted 0 times
...
Dean
1 month ago
I remember a practice question that talked about eliminating waste, and I think it was related to A) as well.
upvoted 0 times
...
Eve
1 month ago
I think the answer might be A) Keep it simple and practical, but I'm not entirely sure if that's the right one.
upvoted 0 times
...

Save Cancel