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PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 119 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 119
Topic #: 5
[All ITIL 4 Foundation Questions]

For which purpose would the continual improvement practice use a SWOT analysis?

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Suggested Answer: A

A SWOT (also known as SLOT) analysis is a powerful strategic planning tool usedto evaluate the Strengths, Weaknesses/Limitations, Opportunities and Threats to a project or business

http://steppingstonesforbusiness.co.uk/wp-content/uploads/2012/07/FS116-SWOT-Analysis-for-Continuous-Improvement.pdf


by Verda at Mar 03, 2026, 06:01 AM

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Alberta
17 days ago
I think it’s more about defining the future desired state, though.
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Pok
22 days ago
Totally agree, it's all about knowing where you stand!
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Demetra
27 days ago
A SWOT analysis helps understand the current state.
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Miesha
1 month ago
D is also important, everyone should be involved in the process!
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Valentine
1 month ago
Wait, can a SWOT really track ideas? Seems a bit off.
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Latanya
1 month ago
I think it’s more about defining the future desired state, though.
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Gilma
2 months ago
Totally agree, it's all about knowing where you stand!
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Laura
2 months ago
A SWOT analysis helps in understanding the current state.
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Tamar
2 months ago
I recall that participation is important, but I don't think that's the main purpose of a SWOT analysis. So maybe it's not D?
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Richelle
2 months ago
I practiced a question similar to this, and I feel like tracking ideas might be more related to option C.
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Elise
2 months ago
I'm not entirely sure, but I remember something about defining future goals with SWOT. Could it be B?
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Lavonda
2 months ago
I think a SWOT analysis is mainly about understanding the current state, so I might lean towards option A.
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