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PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 119 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam

Question #: 119
Topic #: 5

[All ITIL 4 Foundation Questions]

For which purpose would the continual improvement practice use a SWOT analysis?

AUnderstanding the current state

BDefining the future desired state

CTracking and managing ideas

DEnsuring everyone actively participates

Show Suggested Answer

Suggested Answer: A

A SWOT (also known as SLOT) analysis is a powerful strategic planning tool usedto evaluate the Strengths, Weaknesses/Limitations, Opportunities and Threats to a project or business

http://steppingstonesforbusiness.co.uk/wp-content/uploads/2012/07/FS116-SWOT-Analysis-for-Continuous-Improvement.pdf

by Verda at Mar 03, 2026, 06:01 AM

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Josefa

C makes sense too. Tracking ideas is important for improvement.

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Verda

5 days ago

I lean towards B. Defining the future state helps set clear goals.

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Talia

10 days ago

I think A is the best choice. Understanding the current state is crucial.

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Delisa

15 days ago

D is crucial! Everyone should be involved in the process.

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Jeniffer

21 days ago

C makes sense too. Tracking ideas is important for improvement.

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Rodolfo

26 days ago

I prefer B. We need to know where we want to go.

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Ilona

1 month ago

I think A is the best choice. It helps to see where we are now.

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My

1 month ago

D is crucial! Everyone should be involved in the process.

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Kenny

1 month ago

C makes sense too. Tracking ideas is important for improvement.

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Lucia

2 months ago

I prefer B. We need to know where we want to go.

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Lottie

2 months ago

I think A is the best choice. It helps to see where we are now.

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Lavina

2 months ago

Participation is key, but I’m not sure it’s the main purpose here.

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Jamal

2 months ago

Wait, can a SWOT really track ideas effectively?

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Alberta

4 months ago

I think it’s more about defining the future desired state, though.

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Pok

4 months ago

Totally agree, it's all about knowing where you stand!

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Demetra

4 months ago

A SWOT analysis helps understand the current state.

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Miesha

4 months ago

D is also important, everyone should be involved in the process!

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Valentine

4 months ago

Wait, can a SWOT really track ideas? Seems a bit off.

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Latanya

4 months ago

I think it’s more about defining the future desired state, though.

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Gilma

5 months ago

Totally agree, it's all about knowing where you stand!

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Laura

5 months ago

A SWOT analysis helps in understanding the current state.

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Tamar

5 months ago

I recall that participation is important, but I don't think that's the main purpose of a SWOT analysis. So maybe it's not D?

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Richelle

5 months ago

I practiced a question similar to this, and I feel like tracking ideas might be more related to option C.

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Elise

5 months ago

I'm not entirely sure, but I remember something about defining future goals with SWOT. Could it be B?

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Lavonda

5 months ago

I think a SWOT analysis is mainly about understanding the current state, so I might lean towards option A.

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