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PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 11 Discussion

What is the MAIN benefit of 'problem management'?
D) Managing workarounds and known errors
A) Restoring normal service as quickly as possible
B) Reducing the number and impact of incidents
C) Maximizing the number of successful changes

PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 11 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 11
Topic #: 5
[All ITIL 4 Foundation Questions]

What is the MAIN benefit of 'problem management'?

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Suggested Answer: D

by Sue at May 05, 2022, 03:15 PM

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Leatha
8 months ago
Really? I thought problem management was just about fixing things, not reducing incidents.
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Roy
8 months ago
I agree with B, but A has its merits too.
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Quentin
8 months ago
Wait, isn't it about managing known errors too? D seems relevant.
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Davida
8 months ago
I think A is more important. Quick service restoration matters!
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Thurman
8 months ago
Definitely B! Reducing incidents is key.
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Fabiola
9 months ago
I feel like maximizing successful changes is related, but it doesn't seem like the main focus of problem management.
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Tesha
9 months ago
I’m leaning towards option B too, but I also recall something about managing workarounds and known errors being important.
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Ben
9 months ago
I remember a practice question that emphasized restoring normal service quickly, but that feels more like incident management to me.
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Darrel
9 months ago
I think the main benefit of problem management is about reducing the number and impact of incidents, but I'm not entirely sure.
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Nakisha
9 months ago
This is a good test of our understanding of business roles. I think the key is to focus on the core elements that define a role, like who is assigned to it and who is responsible for it. The other options don't seem to fit that criteria.
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Kerry
9 months ago
Simulators can be useful for usability testing, but I might be confusing that with something else. Was that part of our discussions on user feedback?
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Darrel
9 months ago
Alright, time to put my networking knowledge to the test. VPN and WPA2 are the clear choices here. Gotta protect that video traffic from prying eyes on the wireless network.
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