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PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 107 Discussion

Which statement about outcomes is CORRECT?
A) Outcomes rely on outputs to deliver results for a stakeholder.
B) Outcomes use activities to produce tangible or intangible deliverables.
C) Outcomes gives service consumers assurance of products or services
D) Outcomes help a service consumers to assess the cost of a specific activity

PeopleCert ITIL 4 Foundation Exam - Topic 5 Question 107 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 107
Topic #: 5
[All ITIL 4 Foundation Questions]

Which statement about outcomes is CORRECT?

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Suggested Answer: A

by Malcom at Apr 07, 2025, 09:27 PM

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Tina
7 months ago
Wait, isn't B more accurate? Activities lead to outcomes, right?
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Cyril
7 months ago
Totally agree with A! Makes sense.
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Carol
7 months ago
C seems a bit off to me. Assurance isn't really an outcome.
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Alease
7 months ago
I'm surprised by how complex this is! Outcomes vs outputs is tricky!
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Mitzie
8 months ago
I think A is correct. Outcomes do rely on outputs.
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Reita
8 months ago
I feel like D might be misleading since outcomes usually focus on benefits rather than just costs, but I need to double-check that.
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Shannon
8 months ago
I’m leaning towards C because it seems to align with how we talked about service assurance in class, but I could be wrong.
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Johnathon
8 months ago
I remember a practice question that discussed how outcomes relate to stakeholder satisfaction, so maybe A is correct?
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Della
9 months ago
I think outcomes are more about the results rather than just the outputs, but I'm not entirely sure which option fits best.
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Mabelle
9 months ago
Ah, this is a tricky one. I'm torn between B and C. I'll have to review my notes on the differences between outputs, outcomes, and deliverables to make sure I get this right.
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Alverta
9 months ago
Okay, let me see. I know outcomes are about the end results, not the specific activities. So I think the answer is A - outcomes rely on outputs to deliver results for a stakeholder.
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Salena
9 months ago
Hmm, I'm a bit unsure about this. I was thinking maybe C, but I'm not totally sure. I'll have to think it through carefully.
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Coral
9 months ago
I'm pretty confident about this one. I think the correct answer is B - outcomes use activities to produce tangible or intangible deliverables.
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Zoila
1 year ago
Haha, B is a funny one. Outcomes are definitely not just about the technology spending - there's a lot more to it than that!
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Laurel
1 year ago
D) Outcomes provide assurance to stakeholders on how a service performs
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Coleen
1 year ago
C) An outcome depends on at least one output to deliver a result
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Devora
1 year ago
A) Outcomes enable products to be delivered to a stakeholder
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Lashanda
1 year ago
A is just plain wrong. Outcomes are not about delivering products, they're about the overall impact and value being created.
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Margot
1 year ago
C) An outcome depends on at least one output to deliver a result
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Robt
1 year ago
Exactly, outcomes are about the end result and value created
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Arminda
1 year ago
D) Outcomes provide assurance to stakeholders on how a service performs
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Adolph
1 year ago
C) An outcome depends on at least one output to deliver a result
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Micheal
1 year ago
D seems like the right choice to me. Outcomes give stakeholders confidence in how the service is performing and meeting their needs.
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Lura
1 year ago
User 3: Outcomes are crucial for delivering results and giving stakeholders confidence in the service.
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Ollie
1 year ago
User 2: Definitely, outcomes are important for showing stakeholders that their needs are being met.
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Cyril
1 year ago
User 1: I agree, D is the correct choice. Outcomes provide assurance to stakeholders on how a service performs.
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Justa
1 year ago
I think C is the correct answer. Outcomes are the results that are achieved, and they depend on the outputs or deliverables to get there.
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Suzan
1 year ago
User 3: Yes, that makes sense. Outcomes are the end goals that are achieved through the outputs.
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Lisha
1 year ago
User 2: I agree with you. Outcomes definitely depend on at least one output to deliver a result.
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Brice
1 year ago
User 1: I think C is the correct answer. Outcomes are the results that are achieved, and they depend on the outputs or deliverables to get there.
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Val
1 year ago
That makes sense, outcomes do give stakeholders confidence in the service performance.
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Dorothy
1 year ago
I disagree, I believe it's D because outcomes provide assurance to stakeholders.
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Val
1 year ago
I think the correct statement about outcomes is C.
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