Discuss PeopleCert ITIL-4-Foundation Exam Topic 4 Question 77

Which of the following statements about change authorization is CORRECT?

AEvery time a standard change is requested a change authority is assigned

BThe technician making an emergency change can authorize such changes

CThe change type and model is the basis for assigning the change authority

DEnsuring that changes are authorized after their deployment is done by the change authority

Suggested Answer: C

The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1.Change authorization is the activity of verifying that a proposed change is desirable, viable, and achievable before committing to its implementation2.The change type (standard, normal, or emergency) and model (a predefined approach for handling a specific type of change) is the basis for assigning the change authority (the role that can authorize a change)2. The other statements are incorrect because:

A standard change is a low-risk, pre-authorized change that follows an agreed procedure and does not require authorization at the point of implementation2.

An emergency change is a high-priority change that must be implemented as soon as possible to resolve an incident or implement a security patch2.An emergency change must be authorized by an emergency change authority (ECA), which is usually a subset of the normal change authority (CAB)2.

Ensuring that changes are authorized before their deployment is done by the change enabler (the role that coordinates all aspects of a change)2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 39;ITIL 4 Practice Guide: Change Enablement, page 7.

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17 comments · newest first

Salome 11 months ago

Yeah, I’m with you, Sam. That doesn’t sound right at all.

Elina 11 months ago

Wait, D? I thought changes should be authorized before deployment, not after!

Lucia 11 months ago

C is correct! Change authority is usually based on type and model.

Olive 11 months ago

I agree, B seems off too. Emergency changes should have a higher level of oversight.

Melodie 11 months ago

A is definitely not true, standard changes don’t always need a change authority.

Tennie 12 months ago

I thought the change authority was responsible for authorizing changes before deployment, not after. This one's tricky!

Altha 12 months ago

I recall that the type of change does influence who gets assigned as the change authority, but I can't remember the specifics.

Victor 12 months ago

I think emergency changes can be authorized by the technician, but I feel like there might be some exceptions to that rule.

Howard 1 year ago

I remember studying that standard changes usually have pre-approved authorities, but I'm not sure if they assign someone every time.

Nada 1 year ago

I'm not entirely confident, but I'm leaning towards A. Every time a standard change is requested, a change authority should be assigned.

Annabelle 1 year ago

I think B is the correct answer. The technician making an emergency change can authorize such changes.

Solange 1 year ago

Hmm, I'm a bit confused on this one. I'll need to review my notes on change authorization to figure out the right answer.

Carmela 1 year ago

I'm pretty sure the correct answer is C. The change type and model is the basis for assigning the change authority.

Gilbert 1 year ago

Option D sounds right to me. The change authority is responsible for ensuring changes are authorized after deployment.

Louann 1 year ago

Okay, I've got this. The key is that the company wants to encourage sustained engagement over time, so the Cumulative Promotion is definitely the way to go. The question is pretty clear on that.

Tyra 1 year ago

I think I know the answer to this. The database that doesn't lose data after a power failure is likely the one designed for critical systems, like DRDB.

Andrew 1 year ago

Hmm, I'm a bit confused by the different expressions and how they might interact. I'll need to walk through this step-by-step to make sure I understand what's happening.

PeopleCert ITIL-4-Foundation Exam - Topic 4 Question 77 Discussion