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PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 77 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 77
Topic #: 4
[All ITIL 4 Foundation Questions]

Which of the following statements about change authorization is CORRECT?

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Suggested Answer: C

The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1.Change authorization is the activity of verifying that a proposed change is desirable, viable, and achievable before committing to its implementation2.The change type (standard, normal, or emergency) and model (a predefined approach for handling a specific type of change) is the basis for assigning the change authority (the role that can authorize a change)2. The other statements are incorrect because:

A standard change is a low-risk, pre-authorized change that follows an agreed procedure and does not require authorization at the point of implementation2.

An emergency change is a high-priority change that must be implemented as soon as possible to resolve an incident or implement a security patch2.An emergency change must be authorized by an emergency change authority (ECA), which is usually a subset of the normal change authority (CAB)2.

Ensuring that changes are authorized before their deployment is done by the change enabler (the role that coordinates all aspects of a change)2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 39;ITIL 4 Practice Guide: Change Enablement, page 7.


by France at Jan 23, 2024, 02:17 PM

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Salome
3 months ago
Yeah, I’m with you, Sam. That doesn’t sound right at all.
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Elina
3 months ago
Wait, D? I thought changes should be authorized before deployment, not after!
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Lucia
3 months ago
C is correct! Change authority is usually based on type and model.
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Olive
4 months ago
I agree, B seems off too. Emergency changes should have a higher level of oversight.
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Melodie
4 months ago
A is definitely not true, standard changes don’t always need a change authority.
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Tennie
4 months ago
I thought the change authority was responsible for authorizing changes before deployment, not after. This one's tricky!
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Altha
4 months ago
I recall that the type of change does influence who gets assigned as the change authority, but I can't remember the specifics.
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Victor
4 months ago
I think emergency changes can be authorized by the technician, but I feel like there might be some exceptions to that rule.
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Howard
5 months ago
I remember studying that standard changes usually have pre-approved authorities, but I'm not sure if they assign someone every time.
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Nada
5 months ago
I'm not entirely confident, but I'm leaning towards A. Every time a standard change is requested, a change authority should be assigned.
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Annabelle
5 months ago
I think B is the correct answer. The technician making an emergency change can authorize such changes.
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Solange
5 months ago
Hmm, I'm a bit confused on this one. I'll need to review my notes on change authorization to figure out the right answer.
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Carmela
5 months ago
I'm pretty sure the correct answer is C. The change type and model is the basis for assigning the change authority.
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Gilbert
5 months ago
Option D sounds right to me. The change authority is responsible for ensuring changes are authorized after deployment.
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Louann
5 months ago
Okay, I've got this. The key is that the company wants to encourage sustained engagement over time, so the Cumulative Promotion is definitely the way to go. The question is pretty clear on that.
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Tyra
5 months ago
I think I know the answer to this. The database that doesn't lose data after a power failure is likely the one designed for critical systems, like DRDB.
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Andrew
5 months ago
Hmm, I'm a bit confused by the different expressions and how they might interact. I'll need to walk through this step-by-step to make sure I understand what's happening.
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