PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 68 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam

Question #: 68
Topic #: 4

Which is the purpose of the 'monitoring and event management' practice?

ATo ensure that accurate and reliable information about the configuration of services is available when and where it is needed

BTo systematically observe services and service components, and record and report selected changes of state

CTo protect the information needed by the organization to conduct its business

DTo minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Show Suggested Answer

Suggested Answer: C

The second step is to conduct an objective current-state assessment of existing services and service management practices. This should include consideration of the users' perception of the value being received, along with a review of people's competencies and skills, the processes and procedures involved, the capabilities of the available technological solutions and the prevailing organizational culture. The success of an improvement initiative depends on a clear and accurate understanding of the starting point and the required impact of the initiative.

For example, an organization can measure the current net promoter score (NPS) from a customer satisfaction survey, conduct a benchmark survey against its competitors or review findings of operational statistics or audit reports to understand its current state. If this step is skipped, the current state will not be understood and there will not be an objective baseline measurement against which improvement can be measured.

https://www.bmc.com/blogs/itil-continual-improvement/

by Tresa at Mar 31, 2023, 04:42 AM

Limited Time Offer

25%

Off

Get Premium ITIL 4 Foundation Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Ilene

7 months ago

Totally with B, monitoring is key to keeping things running smoothly!

upvoted 0 times

...

Fernanda

7 months ago

Wait, isn't D more about incident management than monitoring?

upvoted 0 times

...

Sherita

7 months ago

C sounds right, protecting info is crucial for business.

upvoted 0 times

...

Lawrence

7 months ago

I think A is more accurate, we need reliable info too!

upvoted 0 times

...

Tonja

7 months ago

Definitely B, it's all about observing and recording changes.

upvoted 0 times

...

Catina

8 months ago

I thought monitoring was more about recording changes, so I lean towards B, but I also see how A could fit. It's confusing!

upvoted 0 times

...

Paulina

8 months ago

I feel like option D is more about incident management rather than monitoring, but I could be wrong.

upvoted 0 times

...

Oneida

8 months ago

I remember practicing a question similar to this, and I think it was about ensuring accurate information. Could that be option A?

upvoted 0 times

...

Jaime

8 months ago

I think the purpose of monitoring and event management is related to observing services, so maybe it's option B? But I'm not entirely sure.

upvoted 0 times

...

Melvin

8 months ago

This seems straightforward - I'd go with option C to create a service account with the Cloud Functions Invoker role and use that to invoke the function.

upvoted 0 times

...

Brande

8 months ago

Increased awareness sounds beneficial, but I'm struggling to connect it with "service statelessness." That doesn't seem quite right.

upvoted 0 times

...

Telma

8 months ago

I'm sort of unsure, but I think a virtual team formed by individuals from different companies is called an inter-organisation team? That makes sense, right?

upvoted 0 times

...

Candida

1 year ago

Wait, so they want me to monitor the services and then... report the changes? Sounds like a lot of work for someone who just wants to play Tetris all day. Where's the option for 'sleep through the alarms and hope no one notices'?

upvoted 0 times

...

Chau

1 year ago

I'm leaning towards option B as well. It just seems to best capture the essence of what monitoring and event management is all about.

upvoted 0 times

Denny

12 months ago

Yes, option B focuses on systematically monitoring services and components.

upvoted 0 times

...

Ammie

12 months ago

I agree, option B is about observing and recording changes in services.

upvoted 0 times

...

Celeste

1 year ago

I think option B is the correct choice.

upvoted 0 times

...

Lucina

1 year ago

Ha! Option D is obviously the wrong answer. Restoring normal service is more of an incident management thing, not monitoring and event management. Gotta get that one right!

upvoted 0 times

...

Dong

1 year ago

Hmm, I'm not sure about this one. It seems like option A could also be a valid purpose of monitoring and event management, but I'll go with B just to be safe.

upvoted 0 times

Talia

1 year ago

User 3: I'm not sure, but I'll go with option B as well.

upvoted 0 times

...

Leatha

1 year ago

User 2: I agree, that sounds like the right answer.

upvoted 0 times

...

Effie

1 year ago

User 1: I think the purpose is to systematically observe services and record changes of state.

upvoted 0 times

...

Jesusita

1 year ago

I think option B is the correct answer. Monitoring and event management is all about keeping an eye on the services and recording any changes or issues that come up.

upvoted 0 times

...

Van

1 year ago

I believe it's also about systematically observing services and recording changes.

upvoted 0 times

...

Raul

1 year ago

I agree with Kerry, it's important to have reliable information.

upvoted 0 times

...

Kerry

1 year ago

I think the purpose is to ensure accurate information is available.

upvoted 0 times

...