Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 68 Discussion

Which is the purpose of the 'monitoring and event management' practice?
C) To protect the information needed by the organization to conduct its business
A) To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
B) To systematically observe services and service components, and record and report selected changes of state
D) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 68 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 68
Topic #: 4
[All ITIL 4 Foundation Questions]

Which is the purpose of the 'monitoring and event management' practice?

Show Suggested Answer Hide Answer
Suggested Answer: C

The second step is to conduct an objective current-state assessment of existing services and service management practices. This should include consideration of the users' perception of the value being received, along with a review of people's competencies and skills, the processes and procedures involved, the capabilities of the available technological solutions and the prevailing organizational culture. The success of an improvement initiative depends on a clear and accurate understanding of the starting point and the required impact of the initiative.

For example, an organization can measure the current net promoter score (NPS) from a customer satisfaction survey, conduct a benchmark survey against its competitors or review findings of operational statistics or audit reports to understand its current state. If this step is skipped, the current state will not be understood and there will not be an objective baseline measurement against which improvement can be measured.

https://www.bmc.com/blogs/itil-continual-improvement/


by Tresa at Mar 31, 2023, 04:42 AM

Limited Time Offer

25%

Off

Get Premium ITIL 4 Foundation Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Ilene
10 months ago
Totally with B, monitoring is key to keeping things running smoothly!
upvoted 0 times
...
Fernanda
10 months ago
Wait, isn't D more about incident management than monitoring?
upvoted 0 times
...
Sherita
10 months ago
C sounds right, protecting info is crucial for business.
upvoted 0 times
...
Lawrence
10 months ago
I think A is more accurate, we need reliable info too!
upvoted 0 times
...
Tonja
10 months ago
Definitely B, it's all about observing and recording changes.
upvoted 0 times
...
Catina
11 months ago
I thought monitoring was more about recording changes, so I lean towards B, but I also see how A could fit. It's confusing!
upvoted 0 times
...
Paulina
11 months ago
I feel like option D is more about incident management rather than monitoring, but I could be wrong.
upvoted 0 times
...
Oneida
11 months ago
I remember practicing a question similar to this, and I think it was about ensuring accurate information. Could that be option A?
upvoted 0 times
...
Jaime
11 months ago
I think the purpose of monitoring and event management is related to observing services, so maybe it's option B? But I'm not entirely sure.
upvoted 0 times
...
Melvin
11 months ago
This seems straightforward - I'd go with option C to create a service account with the Cloud Functions Invoker role and use that to invoke the function.
upvoted 0 times
...
Brande
11 months ago
Increased awareness sounds beneficial, but I'm struggling to connect it with "service statelessness." That doesn't seem quite right.
upvoted 0 times
...
Telma
11 months ago
I'm sort of unsure, but I think a virtual team formed by individuals from different companies is called an inter-organisation team? That makes sense, right?
upvoted 0 times
...
Candida
1 year ago
Wait, so they want me to monitor the services and then... report the changes? Sounds like a lot of work for someone who just wants to play Tetris all day. Where's the option for 'sleep through the alarms and hope no one notices'?
upvoted 0 times
...
Chau
1 year ago
I'm leaning towards option B as well. It just seems to best capture the essence of what monitoring and event management is all about.
upvoted 0 times
Denny
1 year ago
Yes, option B focuses on systematically monitoring services and components.
upvoted 0 times
...
Ammie
1 year ago
I agree, option B is about observing and recording changes in services.
upvoted 0 times
...
Celeste
1 year ago
I think option B is the correct choice.
upvoted 0 times
...
...
Lucina
1 year ago
Ha! Option D is obviously the wrong answer. Restoring normal service is more of an incident management thing, not monitoring and event management. Gotta get that one right!
upvoted 0 times
...
Dong
1 year ago
Hmm, I'm not sure about this one. It seems like option A could also be a valid purpose of monitoring and event management, but I'll go with B just to be safe.
upvoted 0 times
Talia
1 year ago
User 3: I'm not sure, but I'll go with option B as well.
upvoted 0 times
...
Leatha
1 year ago
User 2: I agree, that sounds like the right answer.
upvoted 0 times
...
Effie
1 year ago
User 1: I think the purpose is to systematically observe services and record changes of state.
upvoted 0 times
...
...
Jesusita
1 year ago
I think option B is the correct answer. Monitoring and event management is all about keeping an eye on the services and recording any changes or issues that come up.
upvoted 0 times
...
Van
1 year ago
I believe it's also about systematically observing services and recording changes.
upvoted 0 times
...
Raul
1 year ago
I agree with Kerry, it's important to have reliable information.
upvoted 0 times
...
Kerry
1 year ago
I think the purpose is to ensure accurate information is available.
upvoted 0 times
...

Save Cancel