PeopleCert Exam ITIL-4-Foundation Topic 8 Question 109 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 109
Topic #: 8

[All ITIL-4-Foundation Questions]

Which activity is part of the 'continual improvement' practice?

APopulating and maintaining the asset register

BProviding a clear path for users to report issues, queries, and requests

CDelivering tactical and operational engagement with customers

DIdentifying and logging opportunities

Show Suggested Answer

Suggested Answer: D

by Lisbeth at Jun 12, 2025, 12:22 AM

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3 days ago

Option A seems the most relevant to me. Identifying the root cause and recommending improvements is a key part of continual improvement.

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