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PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 40 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 40
Topic #: 4
[All ITIL 4 Foundation Questions]

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

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Suggested Answer: A

by Wynell at May 04, 2022, 08:23 PM

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Erick
5 months ago
Totally agree with A, it’s the most logical fit!
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Cortney
6 months ago
Really? I thought problem management would use more AI.
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France
6 months ago
A is the right choice, chatbots are perfect for service desks!
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Merri
6 months ago
I think D makes more sense, incidents need quick responses.
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Marjory
6 months ago
Definitely A, service desks are all about efficiency!
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Afton
6 months ago
I practiced a similar question, and I feel like continual improvement could also involve AI, but I'm leaning towards service desk.
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Dana
6 months ago
I'm not entirely sure, but I remember something about incident management using AI for quicker resolutions.
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Eric
6 months ago
I think it might be the service desk since chatbots are often used there for customer queries.
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Jules
7 months ago
I thought problem management was more about analyzing issues, so I’m not sure if it would use chatbots like the others.
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Patti
7 months ago
Option B with gcloud config might be the easiest, as I already use that for other configuration settings. I'll have to look into how to set the encryption key there.
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Kandis
7 months ago
I'm pretty confident I know the answer to this. It's got to be either A or B.
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Tegan
7 months ago
Hmm, I'm a bit unsure about this one. I know the Architecture Definition Document is important, but I can't quite remember the specific purpose. I'll have to think this through carefully.
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