MENU
Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?
Suggested Answer: A
Get Premium ITIL-4-Foundation Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
12 comments · newest first
ER
Erick
11 months ago
Totally agree with A, it’s the most logical fit!
CO
Cortney
11 months ago
Really? I thought problem management would use more AI.
FR
France
12 months ago
A is the right choice, chatbots are perfect for service desks!
ME
Merri
12 months ago
I think D makes more sense, incidents need quick responses.
MA
Marjory
12 months ago
Definitely A, service desks are all about efficiency!
AF
Afton
1 year ago
I practiced a similar question, and I feel like continual improvement could also involve AI, but I'm leaning towards service desk.
DA
Dana
1 year ago
I'm not entirely sure, but I remember something about incident management using AI for quicker resolutions.
ER
Eric
1 year ago
I think it might be the service desk since chatbots are often used there for customer queries.
JU
Jules
1 year ago
I thought problem management was more about analyzing issues, so I’m not sure if it would use chatbots like the others.
PA
Patti
1 year ago
Option B with gcloud config might be the easiest, as I already use that for other configuration settings. I'll have to look into how to set the encryption key there.
KA
Kandis
1 year ago
I'm pretty confident I know the answer to this. It's got to be either A or B.
TE
Tegan
1 year ago
Hmm, I'm a bit unsure about this one. I know the Architecture Definition Document is important, but I can't quite remember the specific purpose. I'll have to think this through carefully.