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PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 40 Discussion

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?
A) Service desk
B) Continual improvement
C) Problem management
D) Incident management

PeopleCert ITIL 4 Foundation Exam - Topic 4 Question 40 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 40
Topic #: 4
[All ITIL 4 Foundation Questions]

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

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Suggested Answer: A

by Wynell at May 04, 2022, 08:23 PM

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Erick
9 months ago
Totally agree with A, it’s the most logical fit!
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Cortney
9 months ago
Really? I thought problem management would use more AI.
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France
9 months ago
A is the right choice, chatbots are perfect for service desks!
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Merri
10 months ago
I think D makes more sense, incidents need quick responses.
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Marjory
10 months ago
Definitely A, service desks are all about efficiency!
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Afton
10 months ago
I practiced a similar question, and I feel like continual improvement could also involve AI, but I'm leaning towards service desk.
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Dana
10 months ago
I'm not entirely sure, but I remember something about incident management using AI for quicker resolutions.
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Eric
10 months ago
I think it might be the service desk since chatbots are often used there for customer queries.
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Jules
10 months ago
I thought problem management was more about analyzing issues, so I’m not sure if it would use chatbots like the others.
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Patti
10 months ago
Option B with gcloud config might be the easiest, as I already use that for other configuration settings. I'll have to look into how to set the encryption key there.
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Kandis
10 months ago
I'm pretty confident I know the answer to this. It's got to be either A or B.
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Tegan
10 months ago
Hmm, I'm a bit unsure about this one. I know the Architecture Definition Document is important, but I can't quite remember the specific purpose. I'll have to think this through carefully.
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