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PeopleCert Exam ITIL-4-Foundation Topic 4 Question 32 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam
Question #: 32
Topic #: 4
[All ITIL-4-Foundation Questions]

Identify the missing word in the following sentences.

A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

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Suggested Answer: C

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