PeopleCert ITIL 4 Foundation Exam - Topic 3 Question 52 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam

Question #: 52
Topic #: 3

[All ITIL 4 Foundation Questions]

Which TWO types of competence are MOST important 'or service desk staff?

1. Knowledge of business processes

2. Collaboration skills

3. Advanced technical knowledge

4. Workflow design skills

A1 and 2

B2 and 3

C3 and 4

D1 and 4

Show Suggested Answer

Suggested Answer: A

by Tawna at May 28, 2022, 05:00 PM

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Slyvia

4 months ago

Wait, are we really saying business process knowledge isn’t top priority?

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Lezlie

4 months ago

Workflow design skills are super important too!

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Dorsey

4 months ago

I’m not so sure about advanced tech knowledge being #1.

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Carry

4 months ago

Totally agree, collaboration is crucial!

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Casey

4 months ago

I think 2 and 3 are key for service desk staff.

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Chan

5 months ago

Workflow design skills seem less relevant to me for service desk roles. I’d probably go with collaboration and business processes.

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Herschel

5 months ago

I'm leaning towards options 1 and 2, but I feel like advanced technical knowledge could also be really important in some cases.

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Sue

5 months ago

I remember a practice question that emphasized the importance of understanding business processes. That might be key here.

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Pete

5 months ago

I think collaboration skills are definitely crucial for service desk staff, but I'm not sure about the second one. Maybe advanced technical knowledge?

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Ira

5 months ago

Ah, I remember learning about this in class. I believe the limit is 40 child records, so I'm going to go with option A.

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Boris

5 months ago

Okay, I've got this. The SDA is responsible for enforcing the IT security policy, so the correct answer is option D.

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Tashia

5 months ago

I think it could be the user's Active Directory account being locked out. I remember we practiced questions about account lockouts in class.

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Hui

5 months ago

Hmm, I'm a bit confused by the wording of the options. I need to make sure I understand what job enlargement means before I can pick the right answer.

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