PeopleCert Exam ITIL-4-Foundation Topic 3 Question 52 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 52
Topic #: 3

Which TWO types of competence are MOST important 'or service desk staff?

1. Knowledge of business processes

2. Collaboration skills

3. Advanced technical knowledge

4. Workflow design skills

A1 and 2

B2 and 3

C3 and 4

D1 and 4

Show Suggested Answer

Suggested Answer: A

by Tawna at May 28, 2022, 05:00 PM

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