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PeopleCert ITIL 4 Foundation Exam - Topic 3 Question 52 Discussion

Which TWO types of competence are MOST important 'or service desk staff?1. Knowledge of business processes2. Collaboration skills3. Advanced technical knowledge4. Workflow design skills
A) 1 and 2
B) 2 and 3
C) 3 and 4
D) 1 and 4

PeopleCert ITIL 4 Foundation Exam - Topic 3 Question 52 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 52
Topic #: 3
[All ITIL 4 Foundation Questions]

Which TWO types of competence are MOST important 'or service desk staff?

1. Knowledge of business processes

2. Collaboration skills

3. Advanced technical knowledge

4. Workflow design skills

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Suggested Answer: A

by Tawna at May 28, 2022, 05:00 PM

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Slyvia
10 months ago
Wait, are we really saying business process knowledge isn’t top priority?
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Lezlie
10 months ago
Workflow design skills are super important too!
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Dorsey
10 months ago
I’m not so sure about advanced tech knowledge being #1.
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Carry
10 months ago
Totally agree, collaboration is crucial!
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Casey
10 months ago
I think 2 and 3 are key for service desk staff.
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Chan
11 months ago
Workflow design skills seem less relevant to me for service desk roles. I’d probably go with collaboration and business processes.
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Herschel
11 months ago
I'm leaning towards options 1 and 2, but I feel like advanced technical knowledge could also be really important in some cases.
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Sue
11 months ago
I remember a practice question that emphasized the importance of understanding business processes. That might be key here.
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Pete
11 months ago
I think collaboration skills are definitely crucial for service desk staff, but I'm not sure about the second one. Maybe advanced technical knowledge?
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Ira
11 months ago
Ah, I remember learning about this in class. I believe the limit is 40 child records, so I'm going to go with option A.
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Boris
11 months ago
Okay, I've got this. The SDA is responsible for enforcing the IT security policy, so the correct answer is option D.
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Tashia
11 months ago
I think it could be the user's Active Directory account being locked out. I remember we practiced questions about account lockouts in class.
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Hui
11 months ago
Hmm, I'm a bit confused by the wording of the options. I need to make sure I understand what job enlargement means before I can pick the right answer.
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