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PeopleCert ITIL 4 Foundation Exam - Topic 3 Question 43 Discussion

What role would be MOST suitable for someone with tots of experience working in IT and business roles?They also have experience of managing relationships with various stakeholders, including suppliers and business managers.
A) Service level manager
B) Service desk agent
C) Change authority
D) Problem analyst

PeopleCert ITIL 4 Foundation Exam - Topic 3 Question 43 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 43
Topic #: 3
[All ITIL 4 Foundation Questions]

What role would be MOST suitable for someone with tots of experience working in IT and business roles?

They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

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Suggested Answer: A

by Malcolm at May 04, 2022, 12:50 PM

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Vernice
9 months ago
Not sure if Service level manager is the best choice, what about the hands-on tech skills?
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Alana
9 months ago
Surprised no one mentioned Problem analyst, they deal with stakeholders too!
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Rodrigo
9 months ago
Service desk agent seems too basic for that level of experience.
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Kristal
10 months ago
I think a Change authority could work too, managing relationships is key.
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Viola
10 months ago
Definitely a Service level manager! Perfect fit for that experience.
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Ashlyn
10 months ago
Yeah, I agree with Sina. The Service Level Manager seems like the best option, but I wonder if the Problem Analyst could also be a contender?
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Kara
10 months ago
I remember a practice question about roles in IT, and I think the Service Desk Agent is too junior for someone with extensive experience.
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Stephaine
10 months ago
I'm not entirely sure, but I feel like a Change Authority could also fit since they deal with managing changes and relationships.
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Sina
10 months ago
I think the Service Level Manager role makes sense given the experience with stakeholders. It’s all about managing expectations, right?
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Bethanie
10 months ago
I'm a bit confused by this question. I don't have much experience with Cisco DNA Center, so I'm not sure which path is correct. I'll have to guess and hope for the best on this one.
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Zena
10 months ago
Hmm, I'm a little unsure about this one. I'll have to think through the different types of cost centers in health care to determine which one is not typically used.
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Dorcas
10 months ago
Ah, I see now. The key is understanding the resource requirements of the application under both normal and high-load conditions. The steady state and expected utilization under load are the critical pieces of information.
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