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PeopleCert ITIL 4 Foundation Exam - Topic 3 Question 118 Discussion

Which service value chain activity deals with the purchase of new products?
B) Obtain/build
A) Engage
C) Plan
D) Improve

PeopleCert ITIL 4 Foundation Exam - Topic 3 Question 118 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 118
Topic #: 3
[All ITIL 4 Foundation Questions]

Which service value chain activity deals with the purchase of new products?

Show Suggested Answer Hide Answer
Suggested Answer: B

In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:

Plan

Engage

Design and Transition

Obtain/Build

Deliver and Support

Improve

https://www.bmc.com/blogs/itil-service-value-chain/


by Lacey at Jan 24, 2026, 08:24 PM

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Barb
2 months ago
I agree with "Acquire." It’s the right focus for purchases.
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Thomasena
2 months ago
"Acquire" makes sense. It's all about getting new items.
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Lucia
2 months ago
No, I believe it's "Acquire." That's about purchasing.
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Luisa
4 months ago
I think it's "Plan." It involves strategy for new products.
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Venita
4 months ago
I didn't know that, sounds interesting!
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Julene
4 months ago
Wait, are we sure it's not 'Deliver'?
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Isadora
4 months ago
Totally agree, it's all about acquiring new products!
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Dong
4 months ago
I thought it was 'Design' at first.
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Marilynn
4 months ago
That's definitely the 'Acquire' activity!
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Mozell
5 months ago
Procurement is the correct answer. It's the part of the value chain that deals with purchasing and sourcing new products.
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Dana
5 months ago
Procurement, duh. How else are we supposed to get the new toys for the office?
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Gilbert
5 months ago
Procurement is the answer. It's all about acquiring new products and services for the business.
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Layla
5 months ago
Procurement, obviously. That's the one where we buy new stuff, right?
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Cory
5 months ago
I'm leaning towards 'Obtain/Build' for purchasing new products, but I could be mixing it up with another activity.
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Precious
5 months ago
I practiced a similar question, and I feel like 'Plan' might be involved in the purchasing process, but I can't recall the specifics.
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Gayla
6 months ago
I remember something about 'Obtain/Build' being linked to acquiring new products, but it could also be 'Deliver.'
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Eliz
6 months ago
I think the activity related to purchasing new products might be 'Engage,' but I'm not entirely sure.
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Rodney
7 months ago
I'm a bit confused by this question. Is it asking about the overall service value chain or just a specific activity within it? I'll try to reason through the different stages and pick the one that seems most relevant.
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Mertie
7 months ago
The service value chain? Let me see if I can recall the different activities... I think procurement or sourcing is the one that handles new product purchases, but I'll double-check my notes to be sure.
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Sarah
7 months ago
Okay, the service value chain... I remember learning about that in class. I believe the purchasing or procurement activity is the one that deals with acquiring new products. I'll write that down as my answer.
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Luis
7 months ago
Hmm, not sure about this one. Is it talking about the logistics or operations part of the value chain? I'll have to think it through carefully.
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Tegan
7 months ago
I think this is asking about the procurement or purchasing stage of the service value chain. I'll focus on that in my answer.
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Christa
1 month ago
Agreed, it's all about buying new products.
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Brent
1 month ago
Definitely the purchasing stage!
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Eun
2 months ago
Sounds like procurement to me!
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