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Identity the missing word(s) in the blowing sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].
Suggested Answer: D
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13 comments · newest first
VI
Vinnie
11 months ago
Definitely not charges, that's for sure!
BE
Bettina
11 months ago
Known errors? Sounds right, but what if it's something else?
TI
Timothy
12 months ago
Wait, are we sure it's not IT assets?
LO
Lorrine
12 months ago
Yeah, that makes the most sense!
NO
Nobuko
12 months ago
I'm pretty sure it's known errors.
CA
Carlota
1 year ago
I’m leaning towards "known errors" too. It’s definitely related to how we handle incidents, but I hope I’m not mixing it up with another topic!
MA
Maurine
1 year ago
I’m a bit confused; could it be "events"? I feel like I read something about that, but it doesn’t seem right for this context.
TE
Tesha
1 year ago
I remember practicing a similar question, and I think "known errors" fits best here. It’s about managing what we already know.
SK
Skye
1 year ago
I think the missing word might be "known errors," but I'm not completely sure. It sounds familiar from the study materials.
MI
Michael
1 year ago
I'm a bit confused on the best way to approach this. I'll need to review the Visual Experience Composer documentation to make sure I understand the right steps.
JO
Johnathon
1 year ago
I'm a bit confused on this one. I was debating between Service desk and Problem management, since both of those could potentially leverage AI and automation. Guess I'll have to think it through carefully.
LI
Lindsey
1 year ago
The Activity Timeline seems like an interesting option, but I'm not sure if that's the best fit for representing stages in a sales process. I'll need to review the SLDS documentation to make sure I understand the differences between these components.
GE
Georgiana
1 year ago
Hmm, I'm a bit unsure about this one. I'll need to review the Flow Designer documentation to make sure I understand the different properties that can affect playbook execution.