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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 4 Discussion

Which practice has a purpose to support the quality of the service by handling all agreed user initiated servicerequests?
D) Service request management
A) Change control
B) IT asset management
C) Service desk

PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 4 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 4
Topic #: 2
[All ITIL 4 Foundation Questions]

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service

requests?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Glenn at May 06, 2022, 05:02 PM

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Glory
8 months ago
I’m not so sure about D, feels too specific.
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Billy
8 months ago
Change control is important, but not for user requests.
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Lindy
8 months ago
Wait, is service request management really the right answer?
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Felix
8 months ago
I thought it was C, service desk handles requests too.
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Lavonna
8 months ago
Definitely D, service request management is key!
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Annamaria
9 months ago
I practiced a question similar to this, and I think it was about service desk functions. But now I'm confused if it’s really C or D.
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Aileen
9 months ago
I feel like change control is more about managing changes rather than handling requests. So I’m leaning towards D as well.
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Jonelle
9 months ago
I'm not entirely sure, but I remember something about the service desk handling user requests too. Could it be C?
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Quentin
9 months ago
I think the answer might be D, service request management, since it specifically deals with user-initiated requests.
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Janna
9 months ago
Wait, I'm a bit confused. Is the sensible heat ratio the same as sensible heat divided by full heat, or is it sensible heat divided by the sum of sensible and latent heat? I need to double-check the formula.
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Shalon
9 months ago
I'm a little confused by this question. I know H.323 and SIP are both used for video conferencing, but I can't recall the details about which organization created each one. I'll have to make an educated guess on this one.
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Rima
9 months ago
I've got this one! The key is that Java bytecode is platform-independent, so it can run on any platform as long as that platform has the Java Runtime Environment installed. Option C is the correct answer.
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Shawna
9 months ago
Hmm, I'm a bit unsure about this one. I need to think through the logic of how to properly order the Pareto chart.
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Marg
9 months ago
Competitive bidding is the only process that legally requires all participants to have equal opportunity. Process of elimination tells me it's C.
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