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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 4 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 4
Topic #: 2
[All ITIL 4 Foundation Questions]

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service

requests?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Glenn at May 06, 2022, 05:02 PM

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Glory
4 months ago
I’m not so sure about D, feels too specific.
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Billy
4 months ago
Change control is important, but not for user requests.
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Lindy
4 months ago
Wait, is service request management really the right answer?
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Felix
4 months ago
I thought it was C, service desk handles requests too.
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Lavonna
4 months ago
Definitely D, service request management is key!
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Annamaria
5 months ago
I practiced a question similar to this, and I think it was about service desk functions. But now I'm confused if it’s really C or D.
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Aileen
5 months ago
I feel like change control is more about managing changes rather than handling requests. So I’m leaning towards D as well.
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Jonelle
5 months ago
I'm not entirely sure, but I remember something about the service desk handling user requests too. Could it be C?
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Quentin
5 months ago
I think the answer might be D, service request management, since it specifically deals with user-initiated requests.
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Janna
5 months ago
Wait, I'm a bit confused. Is the sensible heat ratio the same as sensible heat divided by full heat, or is it sensible heat divided by the sum of sensible and latent heat? I need to double-check the formula.
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Shalon
5 months ago
I'm a little confused by this question. I know H.323 and SIP are both used for video conferencing, but I can't recall the details about which organization created each one. I'll have to make an educated guess on this one.
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Rima
5 months ago
I've got this one! The key is that Java bytecode is platform-independent, so it can run on any platform as long as that platform has the Java Runtime Environment installed. Option C is the correct answer.
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Shawna
5 months ago
Hmm, I'm a bit unsure about this one. I need to think through the logic of how to properly order the Pareto chart.
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Marg
5 months ago
Competitive bidding is the only process that legally requires all participants to have equal opportunity. Process of elimination tells me it's C.
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