PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 21 Discussion
Which is a recommendation of the guiding principle 'think and work holistically'?
D) Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
A) Conduct a review of existing service management practices and decide what to keep and what to discard
B) Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
C) Review service management practices and remove any unnecessary complexity
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