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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 2 Discussion

Which practice updates information relating to symptoms and business impact?
D) Incident management
A) Service level management
B) Change control
C) Service request management

PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 2 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 2
Topic #: 2
[All ITIL 4 Foundation Questions]

Which practice updates information relating to symptoms and business impact?

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Suggested Answer: D

by Erick at May 04, 2022, 12:40 AM

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Tanja
9 months ago
Nope, it's definitely D. I've seen it in action!
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Virgie
9 months ago
I agree with D, but isn't it surprising how often people confuse these?
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Hoa
9 months ago
Wait, are we sure it's not C? Service request management sounds relevant.
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Dalene
10 months ago
I thought it was A, service level management does that too, right?
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Dulce
10 months ago
Definitely D, incident management is all about that!
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Hubert
10 months ago
I'm a bit confused, but I think service request management is more about fulfilling requests, not really about symptoms or impacts.
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Estrella
10 months ago
I feel like change control is more about managing changes rather than symptoms, so I'm leaning towards incident management as well.
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Cecily
10 months ago
I remember practicing a question like this, and I think service level management was more about agreements rather than symptoms.
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Major
10 months ago
I think it might be incident management since it deals with symptoms and their impact on the business, but I'm not entirely sure.
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Floyd
10 months ago
Hmm, memory and a CPU seem like the most logical choices here. I'll go with those two and hope for the best.
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Venita
10 months ago
I'm a bit confused by this question. The image doesn't seem to provide enough information for me to confidently determine the type of value in the red box. I'll try to eliminate the options that don't seem to fit, but I may have to make an educated guess on this one.
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Dwight
10 months ago
Hmm, I'm a bit unsure about this one. I'll have to think it through carefully to make sure I don't mix up the BSC dimensions.
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