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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 125 Discussion

A user wants to know how to create a report, so they come into contact with the service desk.Which practice is MOST LIKELY to help with the solution of this issue?
B) Service level management
A) Incident management
C) Service request management
D) Change enablement

PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 125 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 125
Topic #: 2
[All ITIL 4 Foundation Questions]

A user wants to know how to create a report, so they come into contact with the service desk.

Which practice is MOST LIKELY to help with the solution of this issue?

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Suggested Answer: B

by Glen at Jun 19, 2026, 01:26 PM

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Dorthy
5 days ago
But what about A) Incident management? It could apply if there's an issue.
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Cristina
10 days ago
Agreed! Users need help with requests, not incidents.
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Kanisha
15 days ago
I think it's C) Service request management. It fits the scenario.
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Danica
21 days ago
Just to clarify, reports usually fall under service requests.
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Tenesha
26 days ago
Change enablement? Really? That doesn't sound right at all.
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Charlena
1 month ago
Wait, are we sure it's not B) Service level management? Seems relevant!
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Kallie
1 month ago
I think A) Incident management could work too, but not the best fit.
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Halina
1 month ago
Definitely C) Service request management. That's the way to go!
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Francene
2 months ago
Change enablement doesn’t seem right here; it’s more about managing changes rather than handling user requests for reports.
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Dana
2 months ago
I feel like service level management could be relevant, but it seems more focused on agreements rather than helping users directly.
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Kenneth
2 months ago
I remember practicing a similar question, and I think incident management is more about resolving issues rather than requests like this one.
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Fatima
2 months ago
I think this might relate to service request management since the user is asking for help with a report, but I'm not entirely sure.
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