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A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?
Suggested Answer: B
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12 comments · newest first
DO
Dorthy
2 months ago
But what about A) Incident management? It could apply if there's an issue.
CR
Cristina
2 months ago
Agreed! Users need help with requests, not incidents.
KA
Kanisha
2 months ago
I think it's C) Service request management. It fits the scenario.
DA
Danica
2 months ago
Just to clarify, reports usually fall under service requests.
TE
Tenesha
2 months ago
Change enablement? Really? That doesn't sound right at all.
CH
Charlena
3 months ago
Wait, are we sure it's not B) Service level management? Seems relevant!
KA
Kallie
3 months ago
I think A) Incident management could work too, but not the best fit.
HA
Halina
3 months ago
Definitely C) Service request management. That's the way to go!
FR
Francene
3 months ago
Change enablement doesn’t seem right here; it’s more about managing changes rather than handling user requests for reports.
DA
Dana
3 months ago
I feel like service level management could be relevant, but it seems more focused on agreements rather than helping users directly.
KE
Kenneth
3 months ago
I remember practicing a similar question, and I think incident management is more about resolving issues rather than requests like this one.
FA
Fatima
4 months ago
I think this might relate to service request management since the user is asking for help with a report, but I'm not entirely sure.