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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 125 Discussion

A user wants to know how to create a report, so they come into contact with the service desk.Which practice is MOST LIKELY to help with the solution of this issue?
B) Service level management
A) Incident management
C) Service request management
D) Change enablement

PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 125 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 125
Topic #: 2
[All ITIL 4 Foundation Questions]

A user wants to know how to create a report, so they come into contact with the service desk.

Which practice is MOST LIKELY to help with the solution of this issue?

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Suggested Answer: B

by Glen at Jun 19, 2026, 01:26 PM

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