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PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 1 Discussion

Which statement about service desks is CORRECT?
A) The service desk should work in close collaboration with support and development teams
B) The service desk should rely on self-service portals instead of escalation to support teams
C) The service desk should remain isolated from technical support teams
D) The service desk should escalate all technical issues to support and development teams

PeopleCert ITIL 4 Foundation Exam - Topic 2 Question 1 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 1
Topic #: 2
[All ITIL 4 Foundation Questions]

Which statement about service desks is CORRECT?

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Suggested Answer: A

by Dottie at May 05, 2022, 06:23 AM

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Natalya
8 months ago
Wait, are we really saying self-service is better than support? Not sure about that.
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Devorah
8 months ago
D is too extreme, not every issue needs escalation.
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Franklyn
8 months ago
C seems totally wrong, isolation doesn't help anyone.
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Cecil
8 months ago
I think B makes sense too, self-service is the future.
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Jesusa
8 months ago
A is definitely the right choice! Collaboration is key.
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Barrett
9 months ago
I recall that isolating the service desk from technical support, like in option C, is generally not a good practice. It seems counterproductive.
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Jordan
9 months ago
I feel like option B is a bit misleading; while self-service is great, I don't think it should completely replace escalation.
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Craig
9 months ago
I'm not entirely sure, but I remember a practice question that emphasized the importance of communication between service desks and technical teams.
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Audry
9 months ago
I think option A makes the most sense since service desks need to collaborate with support teams to resolve issues effectively.
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Brice
9 months ago
Hmm, this one has me a bit stumped. I'm debating between B. Motion and C. Conveyance. I'll have to think this through carefully.
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Sanjuana
9 months ago
I remember learning that the GDPR is focused on protecting identifiable personal information. So I think the answer has to be B, anonymized data, since that's no longer tied to a specific individual.
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Coletta
9 months ago
This looks like a straightforward pharmacology question. I'll focus on recalling the typical starting dose for methotrexate in rheumatoid arthritis.
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Colette
9 months ago
Drop-down menus could work, but I'm worried they might get cluttered with all the subsections. I'll have to consider the other options too.
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Noelia
9 months ago
I think defining the Cluster Fully Qualified Domain Name in the Enterprise Parameters sounds familiar; we discussed it last week.
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