Discuss PeopleCert ITIL-4-Foundation Exam Topic 2 Question 1

Which statement about service desks is CORRECT?

AThe service desk should work in close collaboration with support and development teams

BThe service desk should rely on self-service portals instead of escalation to support teams

CThe service desk should remain isolated from technical support teams

DThe service desk should escalate all technical issues to support and development teams

Suggested Answer: A

Get Premium ITIL-4-Foundation Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

14 comments · newest first

Natalya 11 months ago

Wait, are we really saying self-service is better than support? Not sure about that.

Devorah 11 months ago

D is too extreme, not every issue needs escalation.

Franklyn 12 months ago

C seems totally wrong, isolation doesn't help anyone.

Cecil 12 months ago

I think B makes sense too, self-service is the future.

Jesusa 12 months ago

A is definitely the right choice! Collaboration is key.

Barrett 1 year ago

I recall that isolating the service desk from technical support, like in option C, is generally not a good practice. It seems counterproductive.

Jordan 1 year ago

I feel like option B is a bit misleading; while self-service is great, I don't think it should completely replace escalation.

Craig 1 year ago

I'm not entirely sure, but I remember a practice question that emphasized the importance of communication between service desks and technical teams.

Audry 1 year ago

I think option A makes the most sense since service desks need to collaborate with support teams to resolve issues effectively.

Brice 1 year ago

Hmm, this one has me a bit stumped. I'm debating between B. Motion and C. Conveyance. I'll have to think this through carefully.

Sanjuana 1 year ago

I remember learning that the GDPR is focused on protecting identifiable personal information. So I think the answer has to be B, anonymized data, since that's no longer tied to a specific individual.

Coletta 1 year ago

This looks like a straightforward pharmacology question. I'll focus on recalling the typical starting dose for methotrexate in rheumatoid arthritis.

Colette 1 year ago

Drop-down menus could work, but I'm worried they might get cluttered with all the subsections. I'll have to consider the other options too.

Noelia 1 year ago

I think defining the Cluster Fully Qualified Domain Name in the Enterprise Parameters sounds familiar; we discussed it last week.

PeopleCert ITIL-4-Foundation Exam - Topic 2 Question 1 Discussion