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PeopleCert ITIL-4-Foundation Exam - Topic 1 Question 19 Discussion

Posted by Loreta on May 05, 2022 at 04:41 PM

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

Suggested Answer: A

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13 comments · newest first
LA
Lashawn 11 months ago
Operational metrics could fit too, but A seems right.
SA
Sanda 11 months ago
A makes the most sense, totally agree!
TE
Terrilyn 12 months ago
Wait, is this really about customer engagement? Sounds off.
CL
Clay 12 months ago
I think it's more about D, customer feedback.
DO
Dominque 12 months ago
Definitely A, customer engagement is key!
ED
Edna 1 year ago
I practiced a similar question, and I think it was about how businesses gather insights, which makes me lean towards customer feedback.
VE
Verona 1 year ago
I feel like operational metrics could be related, but it doesn't quite fit the question about asking consumers directly.
JU
Jutta 1 year ago
I'm not entirely sure, but I remember something about customer feedback being important in service level management.
SH
Shenika 1 year ago
I think the answer might be A, customer engagement, because it seems to focus on understanding the consumer's needs.
TR
Tracie 1 year ago
Okay, I think I've got this. When an organization has a high level of risk maturity, the internal audit activity is more likely to provide consulting services related to risk management, as they can focus on more strategic and value-added activities. I'll go with option C.
CA
Callie 1 year ago
Hmm, I'm a bit unsure about this. I'll need to think it through carefully. The options seem to be talking about how Alibaba Cloud handles the private keys, but I'm not sure which one is correct.
NI
Nina 1 year ago
Hmm, I'm a bit confused on this one. Let me think it through - I know it involves some kind of design process, so maybe the answer has to do with the stages of that process?
RO
Rosina 1 year ago
Okay, I've got this. The main advantages of FAT32 over FAT16 are that it allocates disk space more efficiently and supports much larger drive sizes. Those seem like the two most relevant points to focus on for this question.
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