PeopleCert Exam ITIL-4-Foundation Topic 1 Question 19 Discussion

Actual exam question for PeopleCert's ITIL-4-Foundation exam

Question #: 19
Topic #: 1

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

ACustomer engagement

BOperational metrics

CBusiness metrics

DCustomer feedback

Show Suggested Answer

Suggested Answer: A

by Loreta at May 05, 2022, 04:41 PM

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