PeopleCert ITIL 4 DITS Exam - Topic 9 Question 20 Discussion

Actual exam question for PeopleCert's ITIL 4 DITS exam

Question #: 20
Topic #: 9

An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.

What should be described in the section on opportunity cost?

AThe technology and resource costs of migrating to the cloud services

BThe ongoing cost of maintaining and supporting the cloud services

CThe estimated increase in revenue generated from sales of the new services

DThe value that would be generated if the organization made a different investment

Show Suggested Answer

Suggested Answer: D

by Isabelle at Apr 10, 2026, 04:09 AM

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Staci

19 days ago

I think A is important too, gotta consider those migration costs.

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Loise

24 days ago

Definitely D, it's all about the alternative investments!

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Polly

1 month ago

I practiced a similar question, and I think opportunity cost should focus on the value of not pursuing other investments, which makes D the best choice.

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Delbert

1 month ago

I’m not entirely sure, but I feel like option C could also relate to opportunity cost since it talks about potential revenue from new services.

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Crissy

2 months ago

I remember discussing opportunity costs in class, and it seemed like it was more about the potential benefits we could gain from alternative investments.

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Viola

2 months ago

I think opportunity cost is about what we miss out on by choosing one option over another, so maybe it's D?

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