PeopleCert ITIL 4 DITS Exam - Topic 8 Question 23 Discussion

Actual exam question for PeopleCert's ITIL 4 DITS exam

Question #: 23
Topic #: 8

An organization has decided to use 'customer analytics' techniques to identify opportunities to improve its products and services.

Which is the MOST beneficial approach for meeting this objective?

ACorrelating usage and support data with environmental factors

BAvoiding the use of subjective factors such as informal feedback

CUsing data obtained from direct distribution channels

DUsing data obtained from digital communication channels

Show Suggested Answer

Suggested Answer: A

by Arminda at Jun 02, 2026, 12:53 AM

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