PeopleCert ITIL 4 DITS Exam - Topic 5 Question 19 Discussion

Actual exam question for PeopleCert's ITIL 4 DITS exam

Question #: 19
Topic #: 5

[All ITIL 4 DITS Questions]

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.

What should the organization's strategy focus on?

AEcosystem disruption supported by operational excellence

BMarket relevance supported by ecosystem disruption

CCustomer and market relevance supported by operational excellence

DOperational excellence supported by customer and market relevance

Show Suggested Answer

Suggested Answer: C

by Louann at Apr 05, 2026, 03:32 PM

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Alita

11 hours ago

I remember discussing how customer relevance is crucial for engaging young consumers, but I'm not sure if operational excellence should be the main focus.

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