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PeopleCert ITIL 4 DITS Exam - Topic 5 Question 19 Discussion

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.What should the organization's strategy focus on?
C) Customer and market relevance supported by operational excellence
A) Ecosystem disruption supported by operational excellence
B) Market relevance supported by ecosystem disruption
D) Operational excellence supported by customer and market relevance

PeopleCert ITIL 4 DITS Exam - Topic 5 Question 19 Discussion

Actual exam question for PeopleCert's ITIL 4 DITS exam
Question #: 19
Topic #: 5
[All ITIL 4 DITS Questions]

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.

What should the organization's strategy focus on?

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Suggested Answer: C

by Louann at Apr 05, 2026, 03:32 PM

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Leslee
1 day ago
I think B is the best choice. Market relevance is key for young consumers.
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Walker
6 days ago
Wait, what does "ecosystem disruption" even mean?
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Adria
12 days ago
Totally agree with C! Relevance is everything.
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Raylene
17 days ago
Really? I doubt operational excellence is enough to engage them.
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Glenn
2 months ago
I think B is spot on! Disruption is key.
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Nana
2 months ago
C seems like the best choice for connecting with young consumers.
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Darell
3 months ago
I vaguely remember that ecosystem disruption can be a game-changer, but I’m torn between options A and B. It’s tricky!
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Daron
3 months ago
I feel like operational excellence is important, but I’m uncertain if it should be the primary strategy here. Maybe it’s more about understanding the market?
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Marvel
3 months ago
I think we practiced a question similar to this, and I recall that market relevance is key, but I can't remember if it was option B or C that emphasized that.
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Alita
4 months ago
I remember discussing how customer relevance is crucial for engaging young consumers, but I'm not sure if operational excellence should be the main focus.
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