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PeopleCert ITIL 4 DITS Exam - Topic 2 Question 22 Discussion

An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.Which characteristic should they focus on to achieve this?
A) Lean
B) Agile
C) Resilient
D) Continuous

PeopleCert ITIL 4 DITS Exam - Topic 2 Question 22 Discussion

Actual exam question for PeopleCert's ITIL 4 DITS exam
Question #: 22
Topic #: 2
[All ITIL 4 DITS Questions]

An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.

Which characteristic should they focus on to achieve this?

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Suggested Answer: A

by Samira at May 14, 2026, 07:52 AM

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Matilda
1 day ago
Lean is definitely the way to go for cost reduction.
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Pansy
6 days ago
Resilience seems important, but I feel like they need something more proactive like lean or agile to really cut costs effectively.
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Samira
12 days ago
Continuous improvement sounds familiar, especially from our practice questions, but I wonder if it’s enough on its own for a competitive market.
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Lucy
17 days ago
I think agile might be the right choice because it emphasizes adaptability, but I'm a bit confused about how it relates to cost reduction.
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Alesia
2 months ago
I remember discussing lean principles in class, but I'm not sure if that's the best fit here since they need to improve efficiency too.
upvoted 0 times
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