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PeopleCert ITIL-4-BRM Exam - Topic 4 Question 2 Discussion

An organization has created a value stream to define new or changed service level agreements (SLAs).What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?1. Identify customer requirements2 Create a draft SLA3. Verify that SLA is achievable4. Negotiate agreed SLA
D) 1 and 4
A) 1 and 2
B) 2 and 3
C) 3 and 4

PeopleCert ITIL-4-BRM Exam - Topic 4 Question 2 Discussion

Actual exam question for PeopleCert's ITIL-4-BRM exam
Question #: 2
Topic #: 4
[All ITIL-4-BRM Questions]

An organization has created a value stream to define new or changed service level agreements (SLAs).

What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?

1. Identify customer requirements

2 Create a draft SLA

3. Verify that SLA is achievable

4. Negotiate agreed SLA

Show Suggested Answer Hide Answer
Suggested Answer: D

BRM engages in understanding and capturing customer requirements (activity 1) and plays a key role in negotiating the agreed SLA (activity 4) to ensure alignment with stakeholder expectations.


by Jacquelyne at Jun 14, 2025, 04:13 PM

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Frederic
7 months ago
I agree with 1 and 4, understanding needs is crucial!
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Sophia
7 months ago
I think 2 and 3 make more sense, though.
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Rebbeca
7 months ago
1 and 2 are important, but I feel like 3 should be in there too.
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Lai
7 months ago
Wait, can we really negotiate SLAs? Seems tricky!
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Nan
8 months ago
Definitely 1 and 4, those are key for relationship management!
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Ira
8 months ago
I practiced a question similar to this, and I think it's likely that both identifying customer requirements and negotiating the SLA are key activities for business relationship management.
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Percy
8 months ago
I think creating a draft SLA is more of a technical task, but verifying that it's achievable could involve some input from business relationship management.
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Dana
8 months ago
I'm a bit unsure, but I feel like negotiating the agreed SLA might also involve business relationship management since it requires collaboration with customers.
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Karima
9 months ago
I remember that business relationship management is really about understanding customer needs, so I think identifying customer requirements is definitely one of the activities.
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Luisa
9 months ago
I feel pretty confident about this one. The business relationship management practice is all about understanding the customer's needs and requirements, so they'd be heavily involved in the "Identify customer requirements" and "Negotiate agreed SLA" steps. The other steps seem more internal to the organization, so the business relationship management team wouldn't be as crucial there.
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Edison
9 months ago
Okay, let's think this through. The business relationship management practice is all about managing the relationship with the customer, so they'd definitely be involved in identifying the customer requirements and negotiating the final SLA. The other activities seem more technical, so I'm guessing the business relationship management team wouldn't be as involved there.
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Keneth
9 months ago
Hmm, I'm a bit unsure about this one. I'm thinking the business relationship management practice might also be involved in creating the draft SLA, since they would have good insight into the customer's needs. But I'm not totally sure.
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Therese
9 months ago
This one seems pretty straightforward. The business relationship management practice would likely be involved in identifying customer requirements and negotiating the agreed SLA.
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Tegan
1 year ago
I'm not sure about that. I think creating a draft SLA and verifying its achievability would also involve the business relationship management practice to ensure alignment with customer needs.
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Princess
1 year ago
Haha, this is a tough one. I bet the correct answer is 1 and 4 - identifying customer requirements and negotiating the SLA. Business relationship management is like the icing on the cake!
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Shawana
1 year ago
Yeah, those activities definitely seem like they would benefit from input from the business side.
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Glenn
1 year ago
I think you're right, 1 and 4 make the most sense for involving business relationship management.
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Mariann
1 year ago
I agree with Wai. It makes sense that understanding customer requirements and finalizing the SLA would require input from the business relationship management practice.
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Mabelle
1 year ago
I'd go with 3 and 4. Verifying the SLA is achievable and then negotiating it? That's where the business folks really earn their keep.
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Argelia
1 year ago
Definitely 2 and 4. Drafting the SLA and negotiating it - that's where the real magic happens. Business folks better bring their A-game!
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Lindsey
1 year ago
Hmm, I think 1 and 4 are the most likely to include contributions from business relationship management. Gotta keep those customers happy, you know?
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Glen
11 months ago
User 4: Makes sense, those activities involve direct interaction with customers.
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Amie
12 months ago
User 3: It's all about meeting their needs and making sure the SLAs are achievable.
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Simona
1 year ago
User 2: Definitely, that's why identifying customer requirements and negotiating agreed SLAs are important.
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Lonny
1 year ago
User 3: Definitely, keeping them satisfied is the goal.
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Gilberto
1 year ago
User 1: I agree, keeping the customers happy is key.
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Rebecka
1 year ago
User 2: Agreed, understanding their requirements and negotiating are crucial.
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Farrah
1 year ago
User 1: I think it's 1 and 4 too. Customers are key.
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Wai
1 year ago
I think the activities that would involve business relationship management practice are identifying customer requirements and negotiating agreed SLA.
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