PeopleCert Exam ITIL-4-BRM Topic 1 Question 5 Discussion

Actual exam question for PeopleCert's ITIL-4-BRM exam

Question #: 5
Topic #: 1

[All ITIL-4-BRM Questions]

Which is an example of the 'explore' step of the service relationship journey?

AChecking a service provider's reviews online before contacting the organization

BProviding a service provider feedback about a desired new feature

CDownloading a trial version of a service provider's software offering

DContacting a provider's service desk for assistance using a product

Show Suggested Answer

Suggested Answer: A

''Explore'' involves researching potential service providers before engagement; checking reviews online exemplifies this initial discovery phase.

by Isabella at Jun 13, 2025, 10:33 PM

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3 days ago

Option C definitely seems like the 'explore' step to me. Trying out a trial version is a great way to get a feel for the service before committing.

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4 days ago

I think A) Checking a service provider's reviews online before contacting the organization is an example of the 'explore' step.

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