PeopleCert DevOps SRE Exam - Topic 6 Question 11 Discussion
Which scenario BEST illustrates the swarming concept used during incident management?
B) A high-level specialist support team constantly reviews their incoming incident queue to respond instantly to escalations
A) An incident analyst rote escalates by assessing a consolidated list of next-level support teams and their area of expertise
C) A mid-level support team continually monitors escalated incidents to assigned teams to ensure they are making progress
D) A group of specialist teams meet and review a queue of escalated incidents to determine who should work on which one
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