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PeopleCert DevOps Foundation Exam - Topic 4 Question 20 Discussion

The IT department of a very large insurance company is trying to improve the collaboration and communication between development and operational teams without much success. The department has many silos that are organized by expertise and led by a different manager. The managers of each team do not seem to be particularly interested in DevOps since they have been operating this way for many years and like their silo culture.What is this organization suffering from?
B) Cultural debt
A) Organizational change
C) Change fatigue
D) Low trust

PeopleCert DevOps Foundation Exam - Topic 4 Question 20 Discussion

Actual exam question for PeopleCert's DevOps Foundation exam
Question #: 20
Topic #: 4
[All DevOps Foundation Questions]

The IT department of a very large insurance company is trying to improve the collaboration and communication between development and operational teams without much success. The department has many silos that are organized by expertise and led by a different manager. The managers of each team do not seem to be particularly interested in DevOps since they have been operating this way for many years and like their silo culture.

What is this organization suffering from?

Show Suggested Answer Hide Answer
Suggested Answer: B

The scenario describes entrenched silos and resistance to change---managers are protective of their domains and don't see the value of DevOps.

This is a textbook example of cultural debt: the gap between the organization's current culture and the adaptive, collaborative culture needed for DevOps success.

Cultural debt, like technical debt, accumulates over time and ''must be paid back'' for transformation to succeed. It creates friction, slows delivery, and blocks cross-team collaboration.

Why not the others?

Organizational change is what's needed, not what they're suffering from.

Change fatigue arises when people are burned out by too much change, not resistance.

Low trust is a symptom, but the core problem here is ingrained culture.

Reference/Extract: ''Cultural debt is accrued when organizations fail to evolve their culture to match new ways of working, like DevOps. It manifests in resistance to collaboration, entrenched silos, and leadership unwilling to change.'' --- DevOps Handbook, Ch. 2, and PeopleCert DevOps Foundation v3.6 Syllabus Section 3.4


Contribute your Thoughts:

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Lindsey
5 days ago
I lean towards A) Organizational change. They need a shift in mindset.
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Louisa
10 days ago
Agreed! The managers resist change. It’s a big issue.
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Dominic
15 days ago
I think it's B) Cultural debt. They’re stuck in old ways.
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Hoa
21 days ago
Low trust is a big issue in these situations!
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Filiberto
26 days ago
Change fatigue is definitely a factor here too.
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Detra
1 month ago
Really? I doubt they’ll change after so many years.
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Wynell
1 month ago
Totally agree, they need to break those silos!
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Desmond
1 month ago
Sounds like a classic case of cultural debt.
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Rodolfo
2 months ago
Low trust could be a factor too, especially if the managers aren't interested in collaborating. It feels like a mix of several issues here.
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Sherrell
2 months ago
I remember a practice question about silos in organizations. It seems like they are suffering from organizational change issues, but I'm not confident.
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Luann
2 months ago
I'm not entirely sure, but it could also be change fatigue. If they've been trying to implement new processes without success, they might just be worn out.
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Ty
2 months ago
I think this might be related to cultural debt since the teams are stuck in their old ways and resistant to change.
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