Discuss PeopleCert DevOps Foundation Exam Topic 2 Question 18

A major retail organization is experiencing declining sales and wants to boost its online business. Teams within Dev and Ops have been independently experimenting with DevOps practices to speed up changes to the company's website but have yet to see tangible benefits.

What can the IT management team do in this situation to achieve bottom-line benefits with DevOps?

AEncourage intelligent risk taking

BCreate a shared vision, goals and incentives

CBuild a high-trust culture

DPromote a customer (outside-in) focus

Suggested Answer: B

When independent Dev and Ops teams adopt DevOps practices without coordination, results are limited.

The most important action IT management can take is to create a shared vision, goals, and incentives.

Shared goals align everyone to business outcomes, reduce conflicting priorities, and foster real collaboration.

Why not the others?

Intelligent risk taking (A) and high-trust culture (C) are important, but without a shared vision, teams won't move in the same direction.

Customer focus (D) is essential, but won't create cross-team alignment by itself.

Reference/Extract: ''Creating a shared vision and goals across Dev and Ops is critical to breaking down silos and delivering end-to-end value to the business.'' --- The Phoenix Project, Accelerate, and PeopleCert DevOps Foundation v3.6 Section 3.3

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22 comments · newest first

Eileen 4 days ago

A could work too. Intelligent risks can lead to innovation.

Moira 9 days ago

I think B is key. Shared goals unite teams.

Fausto 14 days ago

A is risky but necessary for growth.

Josefa 19 days ago

B and D together could really help.

Casie 24 days ago

C is crucial. Trust boosts collaboration.

Lindsey 30 days ago

D makes sense. Customer focus drives sales.

Evangelina 1 month ago

A is important too. Risk can lead to innovation.

Melvin 1 month ago

I think B is key. Shared goals unite teams.

Viva 2 months ago

Customer focus can really boost online engagement!

Wilda 2 months ago

Building trust is essential, but it takes time.

Wilburn 2 months ago

Not sure if that alone will fix the sales issue.

Glenn 2 months ago

Totally agree, incentives can drive better collaboration.

Twanna 2 months ago

A shared vision is key for success!

Krystal 2 months ago

Risk-taking sounds good, but it needs to be smart.

Remona 3 months ago

Building trust is essential for collaboration!

Carissa 3 months ago

Not sure if that alone will fix the sales issue.

Theron 3 months ago

Totally agree, incentives can really drive performance.

Jarvis 3 months ago

A shared vision is key to success!

Fletcher 3 months ago

Encouraging intelligent risk-taking sounds familiar, but I’m not confident it would directly address the sales decline. It feels like there’s more to it.

Markus 3 months ago

I feel like building a high-trust culture is crucial, but I wonder if it’s enough on its own. We might need to combine it with other strategies.

Leana 4 months ago

I'm not entirely sure, but I think promoting a customer focus might help. It feels like we covered something similar in our case studies.

Theron 5 months ago

I remember discussing the importance of a shared vision in our last class. It seems like option B could really align the teams.

PeopleCert DevOps Foundation Exam - Topic 2 Question 18 Discussion