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PeopleCert Exam DevOps-Foundation Topic 1 Question 3 Discussion

Actual exam question for PeopleCert's DevOps-Foundation exam
Question #: 3
Topic #: 1
[All DevOps-Foundation Questions]

The IT department of a very large insurance company is trying to improve the collaboration and communication between development and operational teams without much success. The department has many silos that are organized by expertise and led by a different manager. The managers of each team do not seem to be particularly interested in DevOps since they have been operating this way for many years and like their silo culture.

What is this organization suffering from?

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Suggested Answer: B

The scenario describes entrenched silos and resistance to change---managers are protective of their domains and don't see the value of DevOps.

This is a textbook example of cultural debt: the gap between the organization's current culture and the adaptive, collaborative culture needed for DevOps success.

Cultural debt, like technical debt, accumulates over time and ''must be paid back'' for transformation to succeed. It creates friction, slows delivery, and blocks cross-team collaboration.

Why not the others?

Organizational change is what's needed, not what they're suffering from.

Change fatigue arises when people are burned out by too much change, not resistance.

Low trust is a symptom, but the core problem here is ingrained culture.

Reference/Extract: ''Cultural debt is accrued when organizations fail to evolve their culture to match new ways of working, like DevOps. It manifests in resistance to collaboration, entrenched silos, and leadership unwilling to change.'' --- DevOps Handbook, Ch. 2, and PeopleCert DevOps Foundation v3.6 Syllabus Section 3.4


Contribute your Thoughts:

Gianna
5 days ago
I agree, 'Cultural Debt' is the right answer here. It's going to take a lot of work to get these teams to start collaborating effectively. Maybe they need to bribe the managers with free pizza or something?
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Dierdre
7 days ago
It could be a combination of all these factors, leading to change fatigue.
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Felix
10 days ago
This sounds like a classic case of 'Cultural Debt' to me. They've been operating in silos for years and are resistant to change. Breaking down those walls is going to be a real challenge.
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Roosevelt
3 days ago
A) Organizational change
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Claribel
12 days ago
Maybe they are also experiencing low trust among teams.
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Gretchen
15 days ago
I agree with Delila, the managers seem resistant to change.
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Delila
17 days ago
I think the organization is suffering from cultural debt.
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