PeopleCert CSTE Exam - Topic 6 Question 20 Discussion

Actual exam question for PeopleCert's CSTE exam

Question #: 20
Topic #: 6

[All CSTE Questions]

To establish a position for mutual discussion, if your customer stands you should be seated to show interest in your customer's problem.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: B

by Cammy at May 08, 2022, 09:07 AM

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Quinn

4 months ago

True, body language matters a lot in discussions.

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Velda

4 months ago

Seems a bit odd to me, why not just stand?

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Claribel

4 months ago

Never thought about it that way!

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Eloisa

4 months ago

I disagree, standing can be more engaging.

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Virgie

4 months ago

That's a good point, sitting shows respect.

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Darrin

5 months ago

I vaguely recall that being seated can sometimes seem dismissive. I think it might be false, but I’m not entirely confident.

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Richelle

5 months ago

I’m a bit confused. I thought sitting down was a sign of respect, but what if the customer is really upset?

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Cecily

5 months ago

I think I remember something about body language in customer service, but I'm not sure if sitting down is always the right approach.

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Junita

5 months ago

I feel like there was a practice question that mentioned the importance of matching the customer's posture. Maybe it was about standing?

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Rozella

5 months ago

I've got a strategy here. I'll identify the critical requirements that aren't yet covered, then add the minimum number of test conditions to satisfy both the EXCR1 and EXCR2 criteria.

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Jules

5 months ago

I'm pretty confident that the Reporting Snapshot (D) would be the way to go here. That would allow me to easily compare the data over time and generate the report they need.

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Desmond

5 months ago

Okay, let me see. The question is asking about the output of the process of defining the business need. I think the business need itself would be the logical output, so I'll select C.

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