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PeopleCert CSTE Exam - Topic 6 Question 20 Discussion

To establish a position for mutual discussion, if your customer stands you should be seated to show interest in your customer's problem.
B) False
A) True

PeopleCert CSTE Exam - Topic 6 Question 20 Discussion

Actual exam question for PeopleCert's CSTE exam
Question #: 20
Topic #: 6
[All CSTE Questions]

To establish a position for mutual discussion, if your customer stands you should be seated to show interest in your customer's problem.

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Suggested Answer: B

by Cammy at May 08, 2022, 09:07 AM

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Quinn
10 months ago
True, body language matters a lot in discussions.
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Velda
10 months ago
Seems a bit odd to me, why not just stand?
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Claribel
10 months ago
Never thought about it that way!
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Eloisa
10 months ago
I disagree, standing can be more engaging.
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Virgie
10 months ago
That's a good point, sitting shows respect.
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Darrin
11 months ago
I vaguely recall that being seated can sometimes seem dismissive. I think it might be false, but I’m not entirely confident.
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Richelle
11 months ago
I’m a bit confused. I thought sitting down was a sign of respect, but what if the customer is really upset?
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Cecily
11 months ago
I think I remember something about body language in customer service, but I'm not sure if sitting down is always the right approach.
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Junita
11 months ago
I feel like there was a practice question that mentioned the importance of matching the customer's posture. Maybe it was about standing?
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Rozella
11 months ago
I've got a strategy here. I'll identify the critical requirements that aren't yet covered, then add the minimum number of test conditions to satisfy both the EXCR1 and EXCR2 criteria.
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Jules
11 months ago
I'm pretty confident that the Reporting Snapshot (D) would be the way to go here. That would allow me to easily compare the data over time and generate the report they need.
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Desmond
11 months ago
Okay, let me see. The question is asking about the output of the process of defining the business need. I think the business need itself would be the logical output, so I'll select C.
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