PeopleCert Exam CSTE Topic 5 Question 117 Discussion

Actual exam question for PeopleCert's CSTE exam

Question #: 117
Topic #: 5

[All CSTE Questions]

Achieving quality requires:

AExceeding the customer's expectations

BFocusing on the customer

CMeeting all the definitions of quality

DAll the above

EUnderstanding the customer's expectations

Show Suggested Answer

Suggested Answer: D

by Tiffiny at Jul 09, 2025, 11:14 AM

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Fidelia

4 days ago

I believe focusing on the customer is key to achieving quality.

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Georgiana

4 days ago

E seems like the best choice here. Understanding the customer's expectations is key to providing quality service. The other options are good, but E really gets to the heart of the matter.

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Winifred

5 days ago

I think the answer is D. Achieving quality requires meeting all the definitions of quality, focusing on the customer, and exceeding their expectations. Seems like a pretty comprehensive answer to me.

upvoted 0 times

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Chaya

6 days ago

I think achieving quality requires exceeding the customer's expectations.

upvoted 0 times

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