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PeopleCert CSTE Exam - Topic 3 Question 39 Discussion

Actual exam question for PeopleCert's CSTE exam
Question #: 39
Topic #: 3
[All CSTE Questions]

After you have agreed on what action to take, you should repeat it back to your customer and ask your customer if it is agreeable

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Suggested Answer: A

by Novella at May 07, 2022, 11:22 PM

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Royce
4 months ago
Seems a bit excessive, not sure if it's necessary.
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Donette
4 months ago
It's a key step in customer service.
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Chauncey
4 months ago
Really? I thought it was enough to just agree.
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Elli
4 months ago
Totally agree, it helps avoid misunderstandings.
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Davida
4 months ago
That's definitely true, good practice!
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Cherri
5 months ago
I feel like it might be False because sometimes just agreeing is enough, but I can't recall the exact details.
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Jerry
5 months ago
I practiced a question similar to this, and I think it was about confirming agreements. I want to say True, but I could be wrong.
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Eric
5 months ago
I think it's important to repeat back what we've agreed on to ensure clarity, so I would lean towards True.
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Malissa
5 months ago
I'm not entirely sure, but I remember something about confirming actions with customers. It feels like it should be True.
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Mila
5 months ago
Ugh, I'm a little unsure about this question. I know Power Virtual Agents has a lot of features, but I'm not totally clear on which ones are considered "out of the box." I'll have to read the options carefully and make my best guess.
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Gracie
5 months ago
Okay, let me see here. I think the "Top values by time" and "Rare values by time" options sound the most relevant to the Fields window. I'll go with B for now.
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Hyman
5 months ago
I might be unsure, but I remember the policy-default action statement being important for determining the actions. Could it be that one too?
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