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PeopleCert CSTE Exam - Topic 3 Question 39 Discussion

After you have agreed on what action to take, you should repeat it back to your customer and ask your customer if it is agreeable
A) True
B) False

PeopleCert CSTE Exam - Topic 3 Question 39 Discussion

Actual exam question for PeopleCert's CSTE exam
Question #: 39
Topic #: 3
[All CSTE Questions]

After you have agreed on what action to take, you should repeat it back to your customer and ask your customer if it is agreeable

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Suggested Answer: A

by Novella at May 07, 2022, 11:22 PM

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Royce
10 months ago
Seems a bit excessive, not sure if it's necessary.
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Donette
10 months ago
It's a key step in customer service.
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Chauncey
10 months ago
Really? I thought it was enough to just agree.
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Elli
10 months ago
Totally agree, it helps avoid misunderstandings.
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Davida
10 months ago
That's definitely true, good practice!
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Cherri
11 months ago
I feel like it might be False because sometimes just agreeing is enough, but I can't recall the exact details.
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Jerry
11 months ago
I practiced a question similar to this, and I think it was about confirming agreements. I want to say True, but I could be wrong.
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Eric
11 months ago
I think it's important to repeat back what we've agreed on to ensure clarity, so I would lean towards True.
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Malissa
11 months ago
I'm not entirely sure, but I remember something about confirming actions with customers. It feels like it should be True.
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Mila
11 months ago
Ugh, I'm a little unsure about this question. I know Power Virtual Agents has a lot of features, but I'm not totally clear on which ones are considered "out of the box." I'll have to read the options carefully and make my best guess.
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Gracie
11 months ago
Okay, let me see here. I think the "Top values by time" and "Rare values by time" options sound the most relevant to the Fields window. I'll go with B for now.
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Hyman
11 months ago
I might be unsure, but I remember the policy-default action statement being important for determining the actions. Could it be that one too?
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