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PeopleCert CSQA Exam - Topic 5 Question 43 Discussion

Actual exam question for PeopleCert's CSQA exam
Question #: 43
Topic #: 5
[All CSQA Questions]

Which of the following would be considered the lack of involvement by management to promote quality concepts?

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Suggested Answer: B

by Kati at May 07, 2022, 12:31 AM

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Ahmad
4 months ago
Not sure about D, can’t you still promote quality without knowing all the principles?
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Simona
4 months ago
Totally agree with B, management needs to set the tone for quality.
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Dierdre
4 months ago
Surprised that people overlook A, unknown defects can really mess things up!
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Eve
4 months ago
I think C is also a huge issue, no quality vocabulary means confusion.
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Elin
4 months ago
Definitely B, failure to enforce standards is a big red flag.
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Lino
5 months ago
I feel like A could be a trick option. Unknown software defects might not directly relate to management's involvement, but it does show a lack of oversight.
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Jeanice
5 months ago
I'm leaning towards D because if management doesn't understand quality principles, how can they promote them? But I could be wrong.
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Natalie
5 months ago
I remember a practice question similar to this, and I think C could also be a valid choice. A lack of a quality vocabulary might indicate that management isn't prioritizing quality concepts.
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Fidelia
5 months ago
I think the answer might be B, but I'm not entirely sure. It seems like not enforcing standards would definitely show a lack of management involvement.
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Krystina
5 months ago
This seems straightforward - we can definitely add more than one outbound route to the contact center to manage different call flows.
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Trevor
5 months ago
Ah yes, and fault isolation is a big one. The layered approach helps contain issues and prevent them from spreading across the entire network.
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Kimberely
5 months ago
I think the device gets assigned to the Global site, but I'm not entirely sure about the second event.
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