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PeopleCert CSQA Exam - Topic 5 Question 43 Discussion

Which of the following would be considered the lack of involvement by management to promote quality concepts?
B) Failure to enforce standards
A) Unknown software defects in the production system
C) Lack of a quality vocabulary
D) Lack of knowledge of the principles of quality

PeopleCert CSQA Exam - Topic 5 Question 43 Discussion

Actual exam question for PeopleCert's CSQA exam
Question #: 43
Topic #: 5
[All CSQA Questions]

Which of the following would be considered the lack of involvement by management to promote quality concepts?

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Suggested Answer: B

by Kati at May 07, 2022, 12:31 AM

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Ahmad
10 months ago
Not sure about D, can’t you still promote quality without knowing all the principles?
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Simona
10 months ago
Totally agree with B, management needs to set the tone for quality.
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Dierdre
10 months ago
Surprised that people overlook A, unknown defects can really mess things up!
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Eve
10 months ago
I think C is also a huge issue, no quality vocabulary means confusion.
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Elin
10 months ago
Definitely B, failure to enforce standards is a big red flag.
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Lino
11 months ago
I feel like A could be a trick option. Unknown software defects might not directly relate to management's involvement, but it does show a lack of oversight.
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Jeanice
11 months ago
I'm leaning towards D because if management doesn't understand quality principles, how can they promote them? But I could be wrong.
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Natalie
11 months ago
I remember a practice question similar to this, and I think C could also be a valid choice. A lack of a quality vocabulary might indicate that management isn't prioritizing quality concepts.
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Fidelia
11 months ago
I think the answer might be B, but I'm not entirely sure. It seems like not enforcing standards would definitely show a lack of management involvement.
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Krystina
11 months ago
This seems straightforward - we can definitely add more than one outbound route to the contact center to manage different call flows.
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Trevor
11 months ago
Ah yes, and fault isolation is a big one. The layered approach helps contain issues and prevent them from spreading across the entire network.
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Kimberely
11 months ago
I think the device gets assigned to the Global site, but I'm not entirely sure about the second event.
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